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- Tasks: Provide local and remote desktop support, troubleshoot issues, and document resolutions.
- Company: Join a dynamic IT Support Center focused on operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: Bachelor’s degree in Computer Science and 2-4 years of IT experience required.
- Other info: Exciting environment with potential for career advancement in IT.
The predicted salary is between 30000 - 42000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have 3-5 Years’ experience in Windows Desktop support and Infrastructure support.
Candidate Required Minimum Qualifications and Skills:- Bachelor’s degree or equivalent in Computer Science or related field.
- Minimum of 2-4 years of relevant IT experience.
- Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients, VDI/Virtual client, Citrix client.
- Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers etc.
- Resource should be an English speaker and be well versed with local language.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Understand ITSM tools, and having good hands on in Service Now.
Desktop Support Technician employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in desktop support. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you have to diagnose and fix issues with Windows 10-11 or MS Office 365. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
When you get an interview, be ready to discuss your experience with ticketing systems like Service Now. Share specific examples of how you've resolved issues and documented your steps. This shows you're not just a techie, but also organised and thorough!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Desktop support and any relevant IT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how your skills can help us at StudySmarter. Keep it friendly and professional, and don’t forget to mention your experience with ticketing systems.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love candidates who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10-11, Microsoft Active Directory, and the ticketing systems like Service Now. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Communication Skills
As a Desktop Support Technician, you'll be dealing with customers regularly. Practice explaining technical issues in simple terms. During the interview, demonstrate your ability to engage with both technical and non-technical staff effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through your thought process when diagnosing a fault or resolving a ticket. Think of examples from your previous experience where you successfully identified and fixed issues, and be ready to share those stories.
✨Highlight Your Teamwork Experience
Since you'll be working closely with supervisors and managers, it's important to showcase your ability to collaborate. Share examples of how you've worked with others to ensure operational consistency and how you’ve contributed to team success in past roles.