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- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues daily.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: Requires a degree in IT or related field, plus basic hardware skills.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Desktop Support Specialist (Wrafton) employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Wrafton)
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Knowing how to use ticketing systems effectively can set you apart, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Being able to demonstrate your ability to resolve complex issues during an interview will make a strong impression.
✨Tip Number 3
Network connectivity is crucial in this role, so ensure you understand LAN/WAN, Wi-Fi, and VPN setups. You might be asked to solve a hypothetical scenario related to these during your interview.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Be prepared to discuss any past experiences where you contributed to projects or helped mentor junior technicians, as teamwork is key in this position.
We think you need these skills to ace Desktop Support Specialist (Wrafton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Include specific examples of troubleshooting and technical support you've provided in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Desktop Support Specialist role. Mention your qualifications and how they align with the responsibilities listed in the job description, such as your experience with network connectivity issues and user satisfaction.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software support. Emphasise your ability to perform root cause analysis and your familiarity with ticketing systems, as these are crucial for the role.
Highlight Team Collaboration: Mention any experience you have working collaboratively with IT teams on projects or upgrades. This shows that you can work well with others and contribute to team success, which is important for this position.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and laptop hardware, as well as your troubleshooting skills for both Windows and Mac systems. Highlight specific examples of complex issues you've resolved in the past.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe how you've diagnosed and resolved technical problems. This will help interviewers understand your thought process and approach to troubleshooting.
✨Familiarise Yourself with IT Policies
Understand the importance of IT policies and security protocols. Be ready to discuss how you ensure compliance in your previous roles and how you would apply these practices in the new position.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, be sure to share experiences where you've collaborated on projects or supported junior technicians. This shows your ability to work well in a team environment.
