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For Companies At a Glance
- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues daily.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy remote work options, flexible hours, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values innovation and user experience.
- Qualifications: An IT degree or equivalent experience is required; basic hardware skills are a plus.
- Other info: Opportunity to mentor junior technicians and enhance your technical skills.
The predicted salary is between 28800 - 43200 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Wrafton)
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows and Mac systems. Prepare to discuss specific scenarios where you've successfully resolved complex technical issues.
✨Tip Number 3
Network connectivity is a key part of this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Be ready to explain how you've handled similar issues in past roles.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Think of examples where you've contributed to projects or upgrades, as teamwork is essential in this position.
We think you need these skills to ace Desktop Support Specialist (Wrafton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Include specific examples of troubleshooting complex issues and any experience with network connectivity.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities listed. Mention your ability to provide second-level support and your experience with training junior technicians.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software support, including any certifications or relevant coursework. Emphasise your problem-solving abilities and experience with ticketing systems.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting both Windows and Mac systems. Highlight specific examples where you've resolved complex issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company’s IT Environment
Research Wrafton’s IT infrastructure and any specific technologies they use. Familiarising yourself with their systems will allow you to ask informed questions and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle certain technical scenarios. Practise articulating your thought process in diagnosing and resolving issues, as this will showcase your problem-solving skills and technical knowledge.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Be ready to provide examples of how you've successfully explained technical concepts to non-technical users, ensuring they understand the solutions provided.
