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- Tasks: Provide local/remote desktop support, troubleshoot hardware/software issues, and manage ticketing systems.
- Company: Join SISL Global, a leading IT services provider focused on innovative solutions.
- Benefits: Enjoy flexible contract options, travel reimbursement, and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: 3-5 years in Windows Desktop support, a degree in Computer Science, and strong troubleshooting skills required.
- Other info: Onsite role in Coventry with travel to various sites; must have a car.
The predicted salary is between 28800 - 43200 £ per year.
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This range is provided by SISL Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from SISL Global
Senior Technical Recruiter , SISL Global. | End to End Recruiting
Position : Desktop Support Role
Location : Coventry , England , UK (Onsite)
Should have car. 66 sites – 100 mile – travelling 2-3 days/week (44 pence/mile will be given for travelling)
Contract Position : B2B Contract and Full-time Contract Position available (Should have Umbrella company or own Company registered)
Position Overview
Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3-5 years’ experience in Windows Desktop support and Infrastructure support.
Candidate Required Minimum Qualifications and Skills:
- Bachelor’s degree or equivalent in Computer Science or related field.
- Minimum of 3-5 years of relevant IT experience.
- Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients, VDI/Virtual client, Citrix client Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Basic understanding of Network devices like switches, Routers, Firewalls, and other managed/unmanaged Network devices like wireless APs, Wireless Controller, servers, Multiplexers, etc.
- Resource should be an English speaker and be well versed with local language.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Understands ITSM tools, and having good hands-on experience with ServiceNow.
Responsibilities
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows 10,11, and Microsoft Office 365, Cisco Jabber, and other authorized desktop applications.
- Support Mac operating systems to assist Apple PC users.
- Install, upgrade, support, and troubleshoot printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
- Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
- Have broad experience with IT, including Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- Work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
- Manage procurement and own all new in-scope hardware.
- Deploy and manage in-scope hardware and software.
- Support remote site networks (LAN, WAN) and related operations.
- Provide Level 2 Break/Fix support for end-user hardware/software.
- Maintain inventory of hardware, including asset tagging and recording.
- Support remote site infrastructure hardware/equipment.
- Develop and document operational procedures for on-site technical support.
- Coordinate with Service Desk, suppliers, third-party, and support organizations to resolve support requests.
- Coordinate support, maintenance, and warranty activities with third parties.
- Schedule on-site technical support visits with end-users or staff.
Seniority level
- Associate
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Desktop Support Specialist employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10-11, Microsoft Active Directory, and ServiceNow. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. This will help you showcase your problem-solving abilities, which are crucial for a Desktop Support Specialist.
✨Tip Number 3
Since the role involves travelling to various sites, be ready to discuss your flexibility and willingness to travel. Mention any previous experience you have had with on-site support, as this will show that you can adapt to different environments.
✨Tip Number 4
Network with current or former employees of SISL Global on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows 10-11 and Microsoft Office 365. Use specific examples of troubleshooting and problem-solving skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses your passion for IT support and your ability to provide excellent customer service. Mention your experience with ticketing systems like ServiceNow and how you can contribute to operational consistency.
Highlight Relevant Skills: In your application, emphasise your technical skills such as knowledge of Active Directory, network devices, and mobile device management. Be sure to include any certifications or training that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at SISL Global
✨Know Your Technical Stuff
Make sure you're well-versed in Windows 10-11, Microsoft Active Directory, and the other technologies mentioned in the job description. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've resolved technical issues.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your analytical and problem-solving abilities. You might be asked to walk through how you would handle a specific technical issue or customer complaint, so think of examples from your past experience that highlight your approach to resolving challenges.
✨Familiarise Yourself with ITSM Tools
Since the role involves using IT Service Management tools like ServiceNow, it’s beneficial to have a basic understanding of these systems. If you have experience with them, be ready to discuss how you've used them in previous roles.
✨Show Your Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex technical concepts in simple terms, and be prepared to demonstrate your ability to keep customers informed about their support requests.
