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For Companies At a Glance
- Tasks: Provide hands-on tech support for desktops and troubleshoot issues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible work hours and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: 2-4 years in desktop support; knowledge of Windows, Mac, and Microsoft Office required.
- Other info: Certifications like CompTIA A+ or MCDST are a bonus!
The predicted salary is between 28800 - 43200 £ per year.
Two sites candidate will be visiting, one is London Pl, London SE1 2JT for 2 Days & Other is SISL Wembley (Commercial centre, Wembley, HA9 7UR) for 3 days
Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company\’s
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate\’s or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Desktop Support Specialist employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Make sure to brush up on your knowledge of Windows and Mac operating systems. Being able to demonstrate your expertise in these areas during the interview can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common remote desktop tools and support software. Having hands-on experience or being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any relevant certifications you have, like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). These credentials can give you an edge and demonstrate your commitment to the field.
✨Tip Number 4
Prepare for behavioral interview questions that assess your problem-solving and communication skills. Think of specific examples from your past experiences where you successfully resolved issues or worked effectively in a team.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 2-4 years of experience in desktop support or similar roles. Provide specific examples of how you've successfully resolved technical issues in the past.
Showcase Technical Skills: Clearly list your knowledge of Windows and Mac operating systems, as well as your proficiency with Microsoft Office Suite. Mention any experience you have with Active Directory, group policies, and user account management.
Include Certifications: If you have relevant certifications like CompTIA A+, Network+, or MCDST, be sure to include them in your application. This can set you apart from other candidates.
Demonstrate Soft Skills: Since strong communication and interpersonal skills are essential for this role, provide examples of how you've effectively communicated with team members or clients in previous positions.
How to prepare for a job interview at SISL Global
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems in detail. Highlight specific instances where you successfully resolved technical issues, and be ready to demonstrate your proficiency with Microsoft Office Suite and other software applications.
✨Discuss Your Problem-Solving Approach
Employers are looking for strong problem-solving skills. Share examples of challenging situations you've faced in previous roles and explain the steps you took to resolve them. This will showcase your analytical abilities and how you approach troubleshooting.
✨Highlight Your Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with both technical and non-technical users. Prepare to discuss how you've successfully interacted with users in the past, ensuring they understood the solutions you provided.
✨Mention Relevant Certifications
If you have certifications like CompTIA A+, Network+, or MCDST, make sure to mention them during the interview. These credentials can set you apart from other candidates and demonstrate your commitment to professional development in the field.
