Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and assist with user training.
- Company: Join a dynamic team focused on enhancing customer IT infrastructure.
- Benefits: Gain hands-on experience with travel opportunities and collaborative projects.
- Why this job: Perfect for tech enthusiasts looking to make an impact in real-world IT environments.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: This is a 4-month project with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Duration – 4 Month Project
Job Summary:
The IT support engineer is responsible for providing onsite support in installing and troubleshooting of customer’s IT infrastructure (EUC, Servers and Networking equipment).. The role will involve significant travel to customer site.
Key Responsibilities:
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.
Desktop Engineer employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with IT infrastructure, especially in EUC, servers, and networking equipment. This will show us that you have the practical skills needed for the role.
✨Tip Number 2
Since this position involves significant travel, be prepared to discuss your flexibility and past experiences with on-site support. We want to see that you're comfortable working in various environments.
✨Tip Number 3
Familiarize yourself with Service-Now or similar ticketing systems. Being able to demonstrate your knowledge of incident management tools will give you an edge in our selection process.
✨Tip Number 4
Showcase your ability to collaborate with different teams. We value teamwork, so sharing examples of how you've successfully worked with others on IT projects will make a strong impression.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Engineer position. Understand the key responsibilities and required skills, such as troubleshooting IT infrastructure and providing onsite support.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in areas like end-user computing, server management, and networking. Include specific examples of past projects or roles that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your hands-on experience with IT infrastructure and your ability to collaborate with different teams. Mention any relevant certifications or training that would make you a strong candidate for this role.
Highlight Soft Skills: In your application, don't forget to mention soft skills such as communication, problem-solving, and teamwork. These are crucial for collaborating with business teams and providing effective user training.
How to prepare for a job interview at SISL Global
✨Show Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, including EUC, servers, and networking equipment. Highlight specific examples of troubleshooting you've done in the past, especially with laptops and Microsoft products.
✨Demonstrate Your Customer Service Approach
Since this role involves significant interaction with customers, be ready to share how you handle on-site support and user training. Discuss any experiences where you successfully resolved user issues or improved their experience.
✨Emphasize Collaboration
The job requires working with different business teams, so illustrate your ability to collaborate effectively. Share examples of how you've worked with others on IT projects or supported cross-functional teams.
✨Prepare for Travel Questions
Given the travel requirements of the position, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences that involved travel for work and how you managed your time and responsibilities.
