At a Glance
- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join a dynamic IT Support Center with a focus on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a fast-paced tech environment.
- Why this job: Be the tech hero who solves problems and helps others every day.
- Qualifications: 2-3 years of Windows desktop support experience required.
The predicted salary is between 27040 - 30000 £ per year.
Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have 2-3 Years’ experience in Windows
Desktop support.
Position Responsibilities and Functions
Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
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Desktop Support Technician in Braunton employer: SISL Global
At Barclays, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Network Engineer, you'll benefit from extensive professional development opportunities while working in a fast-paced environment that values integrity, service, and excellence. Our commitment to employee growth, coupled with our focus on cutting-edge technology in a regulated financial sector, makes Barclays a rewarding place to advance your career.
