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- Tasks: Provide advanced tech support and troubleshoot issues for users on Windows and Mac.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference by solving complex tech problems and helping users thrive.
- Qualifications: 2-4 years in desktop support, strong knowledge of OS, and excellent problem-solving skills.
- Other info: Collaborative environment with chances to mentor and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support.
Information Technology Support Specialist in Birmingham employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a role like the L2 Desktop Support Technician. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've resolved complex technical issues, especially with Windows and Mac systems. Show them you’re the go-to person for break/fix situations!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Specialist isn’t just about tech knowledge; it’s also about building relationships with users. Share examples of how you’ve ensured user satisfaction and communicated effectively in past roles.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it gives us a chance to see your enthusiasm for joining our team directly.
We think you need these skills to ace Information Technology Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Specialist role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of complex issues you've resolved in the past, especially those involving Windows and Mac systems. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with end-users. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of examples where you've diagnosed and resolved advanced technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Team Collaboration
Collaboration is key in IT support roles. Be prepared to discuss how you've worked with other team members on projects or upgrades. Share examples of how you've trained or mentored junior technicians, as this shows leadership potential and a team-oriented mindset.
