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For Companies At a Glance
- Tasks: Provide advanced tech support and troubleshoot issues for users on Windows and Mac.
- Company: Join a dynamic IT team focused on user satisfaction and innovative solutions.
- Benefits: Competitive salary, flexible hours, remote work options, and career development opportunities.
- Why this job: Make a real difference by solving complex tech problems and helping users thrive.
- Qualifications: Degree in IT or related field with 2-4 years of desktop support experience.
- Other info: Collaborative environment with opportunities to mentor and grow your skills.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user management.
Information Technology Support Engineer in Birmingham employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues you might face as an L2 Desktop Support Technician. The more hands-on experience you have, the better you'll perform in interviews.
✨Tip Number 3
When you get that interview, be ready to showcase your problem-solving skills. Prepare examples of past experiences where you resolved complex technical issues. This will show employers that you can handle the challenges of the job.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Information Technology Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially with Windows and Mac systems. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing personality, so let your enthusiasm for technology come through!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous roles. Mention specific projects or challenges you’ve tackled that relate to the responsibilities listed in the job description. We appreciate candidates who can demonstrate their problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as common software applications. Be ready to discuss troubleshooting techniques for both platforms, and maybe even prepare a few examples of complex issues you've resolved in the past.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your ability to perform root cause analysis. Think of specific instances where you identified recurring technical problems and how you developed solutions. This will show that you can think critically and tackle challenges head-on.
✨Get Familiar with the Company’s Tools
If you know what ticketing system or remote support tools the company uses, do a bit of research on them. Being able to mention these tools during your interview will show that you're proactive and ready to hit the ground running.
✨Emphasise Team Collaboration
Since this role involves working closely with IT team members, be prepared to talk about your experience collaborating on projects or upgrades. Highlight any mentoring you've done with junior technicians, as this shows leadership potential and a willingness to help others grow.
