Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot hardware/software issues for end-users.
- Company: Leading tech support company in the UK with a focus on user satisfaction.
- Benefits: Competitive salary, training opportunities, and a collaborative IT team environment.
- Why this job: Make a real difference by improving user experiences and mentoring junior technicians.
- Qualifications: 2-4 years of experience with Windows/Mac and remote support tools.
- Other info: Join a dynamic team and enhance your technical skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading tech support company in the UK seeks an L2 Desktop Support Technician to provide advanced technical support for end-users.
Responsibilities include:
- Troubleshooting hardware and software issues
- Maintaining systems
- Training junior technicians
The ideal candidate has:
- 2-4 years of experience
- Strong knowledge of Windows/Mac operating systems
- Proficiency with remote support tools
This position offers opportunities to improve user satisfaction and collaboration within the IT team.
Advanced Desktop Support Specialist - L2 Troubleshooter in Birmingham employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Desktop Support Specialist - L2 Troubleshooter in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support world, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past issues you've resolved, especially with Windows/Mac systems, to impress the hiring team.
✨Tip Number 3
Stay updated on the latest tech trends! Being knowledgeable about new tools and software can set you apart from other candidates. Plus, it shows your passion for the field and commitment to continuous learning.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. It gives us a better sense of your enthusiasm and helps us connect with you faster.
We think you need these skills to ace Advanced Desktop Support Specialist - L2 Troubleshooter in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac operating systems. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about tech support and how you can improve user satisfaction. Keep it friendly and professional – we love a good story!
Show Off Your Remote Support Skills: Since this role involves remote support, mention any tools or software you’ve used in the past. We’re keen to know how you’ve helped users from afar, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SISL Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Remote Support Skills
Familiarise yourself with the remote support tools commonly used in the industry. Be prepared to explain how you've used these tools effectively to resolve issues for end-users, as this is a key part of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through your thought process when troubleshooting a problem. Practising these scenarios can help you articulate your approach clearly and demonstrate your analytical skills.
✨Highlight Your Team Collaboration Experience
Since the role involves working closely with other IT team members, be ready to share examples of how you've collaborated with colleagues in the past. This could include training junior technicians or working on projects together.
