Level 1 IT Service Desk Technician in St Albans

At John Sisk & Son, we’re more than a construction company, we’re a family‑owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.

The Service Desk Technician role is responsible for the customer‑facing and 1st line support role within the Service Desk, on a day‑to‑day basis and to provide support and feedback to the Management & team coordinator in the running of the department. The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.

• Provide 1st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
• Liaise with 2nd level technical support staff to ensure support response times are within agreed limits.
• Installation and configuration of approved hardware, software and mobile devices.
• Creating, updating and flagging knowledge base articles as required.
• Clearly communicate technical solutions in a user‑friendly and professional manner.
• Keep users informed of call status if requested.
• Site attendance as required.
• Delivers, tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
• Co‑ordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
• Escalation of issues to the Service Desk Management team.

• Desktop Operating Systems.
• Basic hardware for PCs.
• Basic Active Directory preferred.
• Basic Office 365 administration.
• Service Management system.
• A+ certification – preferred.
• MCSA/MCITP certification – desirable.
• ITIL Foundation – preferred.

Competitive salary. 26 days annual leave plus additional company days. Pension and benefits. Unlimited learning and development opportunities.

Our People and Recruitment Commitment: At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team. All vacancies are managed directly by our Internal Recruitment Team. We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process.

We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don’t hold back we want to hear from you.