At a Glance
- Tasks: Lead a team in providing top-notch desktop support and manage end-user technology.
- Company: Join Sirva, a leader in logistics and technology with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and generous vacation days.
- Other info: Dynamic environment with ongoing learning and career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving tech innovation.
- Qualifications: 5+ years in desktop support, ITIL certified, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Lead Desktop Support, you will work in a hybrid environment in our UK – Swindon office, contributing to Sirva’s success by being responsible for the deployment, support and management of end‑user computing technology, including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position places a strong focus on delivering a superior customer experience while providing second‑level support for end‑user computing components. This position will also participate in ongoing technology refresh and asset management initiatives, as well as new technology deployment projects as required.
What You’ll Be Doing
- Manage a small team in the European timezone, reporting to Senior Manager, Information Support Services.
- Provide 1st level technical support for UK and Europe offices.
- Mentor members of the team to ensure all are aligned with the strategic vision of the team and organization.
- Champion the service excellence vision of the team, leaving all customers with a positive experience.
- Identify innovative resolutions to advanced technical issues that will increase the productivity of our business.
- Proactively identify incident trends and the corresponding root cause of recurring problems through advanced troubleshooting.
- Urgently handle escalations, leaving customers with a positive customer experience.
- Ensure communications are relevant, simple, and concise to promote collaboration within IT and business teams.
- Transition and operationalize tasks to tier 1 and from tier 3 support teams to support the “shift left” concept.
- Build and maintain trust‑based relationships with key business stakeholders.
- Participation in strategic projects to meet local and company‑wide vision objectives.
What You Bring To Sirva
- Minimum 5 years Desktop Support (Level 2‑3).
- ITIL Foundation certified.
- Superior customer service skills.
- Excellent written and oral communication skills.
- Strong time management, prioritization, and organizational skills.
- Self‑motivated with the ability to work independently and in a fast‑paced, changing environment.
- Attention to detail and excellent follow‑up skills.
- Ability to perform some physical work as this position requires moving / deploying computer equipment.
- Ability to work flexible/extended hours as required, including occasional after‑hours/weekend and on‑call support.
- Knowledge of LAN/WAN and server technologies.
- Proficiency with the following technologies:
- Windows 10 and 11 management and deployment
- Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)
- Microsoft Productivity Tools (OneDrive, Teams, SharePoint, Exchange etc.)
- Microsoft Active Directory (OUs, GPOs, Groups)
- Microsoft Intune (provisioning, autopilot, policies, Windows updates, MDM)
- PowerShell Scripting
- Cloud Control (Exchange management tool)
- OS Imaging tools
- Ticket Management Tool (ZenDesk)
- Windows Virtual Desktop or equivalent virtualization technology
- Video Conferencing Units (Polycom Trio and Group Series)
- Anti‑Virus / Malware tools
- PC hardware troubleshooting / repair skills.
- Printer troubleshooting skills.
- VoIP phone system troubleshooting.
- Mobile device troubleshooting (iOS and Android).
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
Specialized Knowledge And Skills
- Experience with an IT ticketing system.
- Experience supporting Office 365 services.
- Experience in re‑imaging computers, installing software, and hardware.
- Strong analytical and troubleshooting skills are required.
- Excellent planning, prioritization, and organizational skills.
- Strong communication skills, both written and verbal.
- A professional attitude and a good judgement approach to technology.
Equipment And Application Experience
- Microsoft Windows 10 and Windows 11
- Microsoft Office 365 (Teams, OneDrive, SharePoint Online, Office Online etc.)
- Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint etc.)
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft Intune
- Unified Communication Tools (Skype for Business, Citrix GoTo Meeting, etc.)
- Video Conferencing Units (Polycom Trio and Group Series)
- Ticket Management Tool (ZenDesk)
- Anti‑Virus / Malware tools
- PC hardware troubleshooting / repair skills.
- Printer troubleshooting skills.
- Mobile/Tablet troubleshooting (iOS and Android).
What Sirva Offers
- Competitive salary and incentive plans.
- Workplace flexibility for a balanced work/life approach.
- Comprehensive benefits packages and wellness program.
- Generous company‑paid vacation days and holiday time.
- Challenging, collaborative, diverse corporate culture.
- Ongoing opportunities for learning and career development.
Team Lead Desktop Support in Swindon employer: Sirva
At Sirva, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in our Swindon office that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing learning opportunities and a supportive culture that values diversity and inclusion, ensuring every team member feels empowered to contribute to our mission of delivering superior customer experiences. With competitive salaries, comprehensive benefits, and a focus on work-life balance, Sirva is the ideal place for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead Desktop Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. Think about how you would handle specific technical issues or customer service challenges, and be ready to share your experiences.
✨Tip Number 3
Showcase your skills! If you’ve got experience with tools like Microsoft Intune or ticket management systems, make sure to highlight that in conversations. Bring examples of how you’ve solved problems or improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Sirva.
We think you need these skills to ace Team Lead Desktop Support in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Lead Desktop Support role. Highlight your technical expertise, customer service skills, and any leadership experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at Sirva. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We love seeing innovative solutions that enhance productivity!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands in the right hands!
How to prepare for a job interview at Sirva
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, Microsoft Office 365, and other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting and deploying these systems, as well as any relevant tools like ZenDesk or PowerShell.
✨Showcase Your Customer Service Skills
Since this role emphasises delivering a superior customer experience, prepare examples of how you've handled difficult situations or escalations in the past. Highlight your ability to leave customers satisfied, even when resolving complex issues.
✨Demonstrate Leadership Qualities
As a Team Lead, you'll need to mentor your team and align them with the company's vision. Think of instances where you've successfully led a team or project, and be ready to discuss your approach to fostering collaboration and trust within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to identify trends in technical issues. Practice articulating your thought process when troubleshooting and how you would handle specific scenarios related to desktop support and technology deployment.
