At a Glance
- Tasks: Guide customers through relocation policies via calls, video, and chat.
- Company: Join BGRS, a leader in relocation services dedicated to customer satisfaction.
- Benefits: Enjoy flexible hours, remote work options, and a supportive team culture.
- Other info: Virtual interviews available; reliability security clearance required.
- Why this job: Make a real impact by helping people navigate their relocation journeys.
- Qualifications: Customer support experience is a plus; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
As a Planning Session Agent, you will contribute to BGRS’ success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.
What You'll Be Doing
- Deliver a daily average of seven 30 minute planning sessions as requested by Customers
- Record detailed notes for each planning session in the Customer’s profile for future review
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
- Effectively resolve complex relocation problems within the constraints of the Relocation Directive
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
- Effectively manage your time while working in a fast-paced environment
- Various administrative tasks including record keeping and data entry
- Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
- Perform various administrative tasks to support the Contact Centre
What You Bring to BGRS
- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
- Good interpersonal and communication skills
- Superior customer service skills and orientation
- Collaborative style needed
- Ability to maintain professionalism at all times under stressful situations
- Strong organizational skills
- Ability to plan and manage work under time constraints, without direct supervision
- Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
Other Information:
- Reliability status security clearance granted by CIISD, PWGSC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)
- START DATE: asap
Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
Planning Sessions Agent in London employer: Sirva
BGRS is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to customer satisfaction, our team enjoys flexible working hours and the opportunity to engage in meaningful relocation services, all while fostering a culture of inclusivity and diversity. Located in a supportive atmosphere, BGRS empowers its employees to take ownership of their roles, ensuring a rewarding career path in the relocation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Sessions Agent in London
✨Tip Number 1
Familiarise yourself with the relocation policies and directives relevant to the role. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to providing accurate advice to customers.
✨Tip Number 2
Practice your communication skills across different platforms, such as video calls and chat. Since the role involves various channels, being comfortable with each method will show your adaptability and readiness for the job.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, as this will highlight your problem-solving skills.
✨Tip Number 4
Research BGRS and its values, especially regarding customer service and inclusivity. Showing that you align with their mission and culture can set you apart from other candidates and demonstrate your genuine interest in the position.
We think you need these skills to ace Planning Sessions Agent in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Planning Sessions Agent. Familiarise yourself with the relocation policy and the importance of customer satisfaction in this role.
Tailor Your CV:Highlight relevant experience in customer support and any background in relocation services. Emphasise your communication skills and ability to handle multiple channels of communication, as these are crucial for the position.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific examples of how you've successfully managed customer inquiries or resolved complex issues in the past.
Prepare for Virtual Interviews:Since interviews are conducted virtually, ensure you have a quiet space with a good internet connection. Practice common interview questions related to customer service and relocation policies to feel more confident during the interview.
How to prepare for a job interview at Sirva
✨Understand the Relocation Directive
Familiarise yourself with the Relocation Directive before the interview. This will help you demonstrate your knowledge of the policies and show that you can provide accurate advice to customers during planning sessions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to maintain professionalism and ensure customer satisfaction, as this is crucial for the role.
✨Practice Multi-Channel Communication
Since the role involves using various communication methods, practice how you would handle a customer inquiry via phone, video call, and chat. This will help you feel more comfortable and confident during the interview.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively in a fast-paced environment. Share specific strategies or tools you use to stay organised and meet deadlines, as this is essential for delivering multiple planning sessions daily.
