At a Glance
- Tasks: Support clients with international relocations and manage assignment services.
- Company: Join a global leader in relocation services with a diverse and inclusive culture.
- Benefits: Flexible hybrid work, health benefits, and opportunities for global connections.
- Other info: Endless career opportunities and a supportive team environment.
- Why this job: Make a real impact by helping people navigate their international assignments.
- Qualifications: Fluent in German, with experience in relocation or customer service.
The predicted salary is between 35000 - 45000 £ per year.
We are currently recruiting for a Global Assignment Consultant to provide essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The successful candidate will act as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.
Key Responsibilities:
- Oversee the delivery of assignment management services, including policy counselling, destination services, household goods shipping, immigration, departure services and expense management.
- Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements.
- Provide on-going consultation to the assignee during the entire length of the international assignment.
- Coordinate with all internal departments/functions to ensure a successful assignee experience.
- Manage Global Certified Provider communication process and ensure quality of service delivery.
- Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family.
- Assist with exception management, including recommendations on specific exceptions to policy.
- Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested.
- Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.
Qualifications and Preferred Skills:
- Proficient German language both written and spoken required.
- Minimum of 2 years direct relocation experience or 3 years of related customer service experience.
- Knowledge of international assignment management and global business.
- Ability to identify potential problems and develop creative solutions without immediate direction or supervision.
- Excellent written and verbal communication skills.
- Strong organizational skills; the ability to function as part of a team while acting as a self-starter.
- Ability to manage deadlines, multi-task and operate in a fast-paced environment.
- Strong presentation skills, business etiquette and interpersonal skills.
- PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems.
- Strong preference for overseas work/living experience.
Education and Certification Requirements:
- High school diploma required; College degree preferred.
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva. Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity. Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Global Assignment Consultant employer: Sirva
At Sirva, we pride ourselves on being a global leader in relocation services, offering our employees unparalleled career growth opportunities and a vibrant work culture that celebrates diversity and inclusion. With a flexible hybrid working model and a strong focus on employee wellbeing, you will find a supportive environment where your contributions are valued and your professional development is encouraged. Join us to make meaningful connections while helping international assignees navigate their relocation journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Global Assignment Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Assignment Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Assignment Consultant role. Highlight your relevant experience in relocation and international assignment management, and don’t forget to mention your proficiency in German!
Showcase Your Communication Skills:Since this role involves a lot of client communication, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've identified problems and developed creative solutions in past roles, especially in fast-paced environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sirva
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Global Assignment Consultant role. Familiarise yourself with SIRVA’s services and how they support international assignees. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your German Skills
Since proficiency in German is a must for this role, practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in German, as this will be crucial when liaising with clients and assignees.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed relocation or customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to work under pressure.
✨Showcase Your Team Spirit
This role requires collaboration with various stakeholders, so be ready to discuss how you work within a team. Share examples of how you've coordinated with different departments or managed client communications to ensure a smooth process for assignees.
