At a Glance
- Tasks: Support corporate clients by managing employee relocations for international assignments.
- Company: Dynamic relocation services firm with a focus on global business practices.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while enhancing your problem-solving skills.
- Qualifications: 2+ years in relocation or 3+ years in customer service; strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
The Consultant provides essential support to corporate clients by managing employees relocating for international assignments. The GAC serves as the primary point of coordination for assignees, ensuring effective delivery of assignment management services in line with international policies and procedures.
Key Responsibilities
- Relocation & File Management (60%)
- Oversee delivery of assignment management services, including:
- Policy counseling
- Destination services
- Household goods shipping
- Immigration support
- Departure services
- Expense management
- Interpret client international assignment policies and provide tailored guidance to assignees
- Provide ongoing consultation throughout the assignment lifecycle
- Supplier & Stakeholder Coordination (20%)
- Collaborate with internal teams to ensure seamless assignee experience
- Manage Global Certified Provider communications and ensure service quality
- Client Communication & Support (10%)
- Act as liaison with client HR contacts on assignment-related matters
- Support exception management and provide policy recommendations
- Deliver status updates and proactively address issues
- Other Responsibilities (10%)
- Perform additional duties to support Manager, Client, and Assignees
Qualifications & Skills
- Minimum:
- 2+ years of relocation experience OR
- 3+ years of customer service experience
- Knowledge of international assignment management and global business practices
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Strong organizational and multitasking ability
- Ability to meet deadlines in a fast-paced environment
- Strong interpersonal and presentation skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Overseas work or living experience
- Additional language proficiency
Education Requirements
- High school diploma (required)
- Bachelor’s degree (preferred)
Job Family: Relocation Services
Job Function: Relo CXO
Pay Type: Salary
Consultant employer: SIRVA BGRS Worldwide
As a Consultant at our company, you will thrive in a dynamic work culture that prioritises employee well-being and professional growth. We offer comprehensive training and development opportunities, alongside competitive benefits, all within a supportive environment that values collaboration and innovation. Located in a vibrant city, our office provides a unique chance to engage with diverse clients while enjoying a fulfilling work-life balance.
