Full Time Seasonal Customer Service Assistant in London

We are looking for an enthusiastic, professional and personable Seasonal Customer Service Assistant to join our team over the Christmas period. This is a seasonal position running until 17 January 2027, with the potential for the role to continue beyond this date depending on business needs and individual performance.

SIRPLUS began by making boxer shorts from surplus fabrics. Since then, our collection has grown to include limited-edition jackets, premium knitwear and wedding-worthy waistcoats. While we have evolved considerably, we have remained true to our roots: creating special pieces in small runs using quality fabrics.

After several years on Portobello Market, we opened our first standalone store just a stone's throw from our original stall. Today, we have five central London locations across Portobello Road, Marylebone, Princes Arcade, King's Road and Islington. Our Islington store, located in the heart of Camden Passage, is also home to our Customer Service Hub. Our Customer Service team is responsible for providing an exceptional experience for our customers across our online store and over the phone.

The Role

This is a purely Customer Service-focused role, supporting our customers through online enquiries and telephone calls. This role will be Monday to Friday. You will be one of the first points of contact for our customers, helping to ensure every enquiry is handled professionally, efficiently and with a personal touch. You will respond to customer emails and online enquiries, answer incoming phone calls, assist with questions about products, orders, deliveries and returns, and help resolve any issues that may arise. You will work closely with our Customer Service Manager and the wider team to ensure our customers receive a consistent and high level of service throughout their SIRPLUS journey.

We are looking for someone who is warm, friendly and confident when communicating with customers. You should be organised, calm under pressure and able to manage multiple enquiries while maintaining a high level of attention to detail. As this is a seasonal role over the busy Christmas period, we are looking for someone who is enthusiastic, reliable and ready to work as part of a fast-paced and supportive team.

Requirements

• Previous customer service, retail, hospitality or customer-facing experience
• Excellent written and verbal communication skills
• Fluent written and spoken English
• A confident and professional telephone manner
• Strong IT skills and confidence using online systems
• Excellent attention to detail
• Highly organised with the ability to manage multiple enquiries
• A proactive and solution-focused approach
• Calm and professional when dealing with challenging customer queries
• A genuine passion for delivering an exceptional customer experience
• Enthusiasm for fashion and menswear
• Availability and flexibility throughout the Christmas period, including weekends

Desirable

• Previous experience in a customer service role
• Experience within fashion or menswear
• Experience using Shopify, Gorgias and SWAP

Benefits

• Competitive hourly wage
• Clothing allowance
• 50% staff discount
• Free coffee from our sister company, Compane, next door
• Potential opportunity to continue with SIRPLUS beyond 17 January 2027, subject to business needs and individual performance

If you are enthusiastic, professional and passionate about providing an exceptional customer experience, we would love to hear from you. This is a great opportunity to join the SIRPLUS team during our busiest time of year and play an important role in supporting our customers throughout the Christmas period and into the New Year.

Please send your CV and a short cover letter telling us a little about yourself and why you would be a great fit for the role.