At a Glance
- Tasks: Assist customers with enquiries via email and phone, ensuring a top-notch service experience.
- Company: Join SIRPLUS, a trendy fashion brand known for its unique menswear and sustainable practices.
- Benefits: Enjoy competitive pay, a generous staff discount, and free coffee at our sister company.
- Other info: Potential for ongoing work after the Christmas season based on performance.
- Why this job: Be part of a dynamic team during the festive season and make a real difference for customers.
- Qualifications: Previous customer service experience and a passion for fashion are a plus.
The predicted salary is between 24081 - 29433 £ per year.
Full Time Seasonal Customer Service Assistant We are looking for an enthusiastic, professional and personable Seasonal Customer Service Assistant to join our team over the Christmas period.
This is a seasonal position running until 17 January 2027, with the potential for the role to continue beyond this date depending on business needs and individual performance.
SIRPLUS began by making boxer shorts from surplus fabrics.
Since then, our collection has grown to include limited-edition jackets, premium knitwear and wedding-worthy waistcoats.
While we have evolved considerably, we have remained true to our roots: creating special pieces in small runs using quality fabrics.
After several years on Portobello Market, we opened our first standalone store just a stone’s throw from our original stall.
Today, we have five central London locations across Portobello Road, Marylebone, Princes Arcade, King’s Road and Islington.
Our Islington store, located in the heart of Camden Passage, is also home to our Customer Service Hub.
Our Customer Service team is responsible for providing an exceptional experience for our customers across our online store and over the phone.
The Role This is a purely Customer Service-focused role, supporting our customers through online enquiries and telephone calls.
This role will be Monday to Friday.
You will be one of the first points of contact for our customers, helping to ensure every enquiry is handled professionally, efficiently and with a personal touch.
You will be one of the first points of contact for our customers, helping to ensure every enquiry is handled professionally, efficiently and with a personal touch.
You will respond to customer emails and online enquiries, answer incoming phone calls, assist with questions about products, orders, deliveries and returns, and help resolve any issues that may arise.
You will work closely with our Customer Service Manager and the wider team to ensure our customers receive a consistent and high level of service throughout their SIRPLUS journey.
We are looking for someone who is warm, friendly and confident when communicating with customers.
You should be organised, calm under pressure and able to manage multiple enquiries while maintaining a high level of attention to detail.
As this is a seasonal role over the busy Christmas period, we are looking for someone who is enthusiastic, reliable and ready to work as part of a fast-paced and supportive team.
Requirements Previous customer service, retail, hospitality or customer-facing experience Excellent written and verbal communication skills Fluent written and spoken English A confident and professional telephone manner Strong IT skills and confidence using online systems Excellent attention to detail Highly organised with the ability to manage multiple enquiries A proactive and solution-focused approach Calm and professional when dealing with challenging customer queries A genuine passion for delivering an exceptional customer experience Enthusiasm for fashion and menswear Availability and flexibility throughout the Christmas period, including weekends Desirable Previous experience in a customer service role Experience within fashion or menswear Experience using Shopify, Gorgias and SWAP Benefits Competitive hourly wage Clothing allowance 50% staff discount Free coffee from our sister company, Compane, next door Potential opportunity to continue with SIRPLUS beyond 17 January 2027, subject to business needs and individual performance If you are enthusiastic, professional and passionate about providing an exceptional customer experience, we would love to hear from you.
This is a great opportunity to join the SIRPLUS team during our busiest time of year and play an important role in supporting our customers throughout the Christmas period and into the New Year.
Please send your CV and a short cover letter telling us a little about yourself and why you would be a great fit for the role to careers@sirplus. co. uk.
Full Time Seasonal Customer Service Assistant employer: SIRPLUS
SIRPLUS is an excellent employer, offering a vibrant work culture where creativity and customer service excellence thrive. Located in the heart of Islington, our team enjoys a supportive environment with opportunities for personal growth, competitive pay, and unique perks like a clothing allowance and generous staff discounts. Join us this festive season to make a meaningful impact while working alongside passionate individuals in a fast-paced, dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Seasonal Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SIRPLUS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SIRPLUS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Full Time Seasonal Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SIRPLUS:Your cover letter is your chance to shine! Tell us why you want to work at SIRPLUS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SIRPLUS!
How to prepare for a job interview at SIRPLUS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
