SPA Health Navigator

Main area: Administration

Grade Band: 3

Contract: Permanent

Hours: Part time, Flexible working, 26 hours per week (working between hours of 08:00-18:00 Monday to Friday, 1 full weekend per every 6 week rota)

Job ref: 083-8135878-SL-A

Employer: Sirona care & health CIC

Employer type: NHS

Site: Withywood Centre

Town: Bristol

Salary: £25,760 - £27,476 per annum, pro rata

Salary period: Yearly

Closing: 17/09/2026 23:59

Job overview:

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis! Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 2 sites in Bristol and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for shifts working between hours of 08:00 and 18:00 Monday to Friday, 1 full weekend per 6 week rota.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response. As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral. Our commitment is to put our service users first; we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you. We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Main duties of the job:

• To act as the first and central point of contact for the service both by telephone, email and in person.
• To determine and/or act independently to enquiries which may be of a confidential/volatile nature.
• Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training.
• To have the ability to work without supervision when required to identify patients' needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.
• To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.
• To maintain accurate and up to date patient records and data collated in the Sirona IT systems.

Working for our organisation:

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities:

For further information and details about the role, please refer to the full job description and person specification.

Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification:

• Qualifications: Functional literacy and numeracy level 3/ GCSE grade A-C or equivalent including English Language and Mathematics, NVQ 3 Business and Administration or equivalent experience, Trained in a range of systems/IT applications relevant to the role e.g. EMIS/Clinical System and Microsoft Office, Educated to AS/A Level Standard or equivalent, NVQ 4 Business and Administration or equivalent.
• Experience: Recognising complex patient needs and escalating appropriately, Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality, Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One, Previous experience of Cloud based telephony systems, Proven ability to work from home and maintain effective workload prioritisation, Previous acute or community care experience.

You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Our Health Navigator Leads will cover hours between 08:00-18:00, please email the team if you have any queries, and we will call you back.