Senior Discharge Coordinator - Henderson

If you thrive in a fast-paced environment, enjoy solving problems and are passionate about improving patient outcomes, this could be the perfect opportunity for you.

As our Senior Discharge Coordinator, you will play a key role in supporting patient flow across our Bedded Rehabilitation Units, ensuring patients experience safe, timely and well-planned discharges. Working closely with multidisciplinary teams, patients, families and partner organisations, you will lead proactive discharge planning from the point of admission. By identifying potential barriers early, coordinating services and maintaining clear communication, you will help reduce delays, improve patient flow and support seamless transitions of care.

You will be the central point of contact for discharge-related enquiries, coordinating with both internal teams and external partners to ensure discharge plans are delivered safely, efficiently and in line with each patient's individual needs. Your work will directly support the reduction of length of stay and the development of robust, efficient discharge processes for our Units.

While primarily based within one rehabilitation unit, you will be part of a supportive team of Discharge Coordinators working across five services on four sites. Reporting to the Rehabilitation Units' Flow Lead, you will work collaboratively with:

• Unit Managers
• Multidisciplinary Teams (MDTs)
• The Rehabilitation Units' Flow Lead as part of a dedicated discharge team

Main duties of the job:

• To carry out initial meet and greet discussions upon arrival to the rehabilitation unit, outline expectations in regard to discharge planning and proactively manage any foreseen concerns or barriers to discharge.
• To broker and chair initial future planning and discharge planning meetings, this will involve liaison with patient, relatives / carers and key members of the MDT involved in the patient’s care, including the requirement for effective documentation and written follow up if needed.
• Ensuring patients and carers are aware of the discharge process and the date and criteria the team are working towards for discharge.
• To be part of the MDT at board rounds and Multi-disciplinary team meetings, understanding where the patient is in their pathway and actioning patient tracking tasks.
• Working across multi-professional disciplines and assist to make referrals to social care, Reablement, and Pathway 1, ICSS Continuing Health Care (CHC) complex and CHC Fast Track (FT) referrals.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you are starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don’t be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Person specification:

• NVQ level 3 in Health or Business administration
• Ability to design spreadsheets and input and extract data from Excel.
• Educated to GCSE standard to include English.

• Experience working in a clinical environment
• Knowledge of patient administrative systems, Units Bed flow and other Rehab Units Flow processes eg Careflow connect.
• IT skills, confidence with Microsoft word, emails, keyboard skills, data collection including creation of spreadsheets using Microsoft excel.
• Ability to collect, cleanse and present data for reporting purposes.
• Experience working with EMIS.
• To have a good working understanding of matters related to the social care framework, care act assessments and hospital discharge processes.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.