Senior Administrator

Main area: Administration

Grade: NHS AfC: Band 4

Contract: Fixed term: 12 months (Maternity Cover)

Hours: Full time, Flexible working 37.5 hours per week (Roster based to include one 8pm finish per week and one weekend shift per 3 / 4 weekends per month)

Employer: Sirona care & health CIC

Site: North Bristol Intermediate Care Centre

Town: Henbury, Bristol

Salary: £28,392 - £31,157 per annum, pro rata

We are seeking an experienced Senior Administrator to join our Administrative team. You will support the Community Integrated Neighbourhood Team for North & West Bristol. You will work well as part of a team within a very busy locality coordination office, be supportive to the Locality Managers, the wider clinical teams, the admin team and be familiar with patient database systems.

The successful candidate will hold qualifications in Numeracy and Literacy level 2 qualification or equivalent, have a high level of IT Literacy and preferably hold an NVQ level 3 in Business Administration. Previous experience within a healthcare setting is desirable, but not essential. Hours are between 8am and 8pm, 7 days per week, on a rota basis. This role is in person, based predominantly in NBICC, but will be required to visit our other bases in Horfield and Shirehampton.

Key Responsibilities:

• Lead and manage the review, coordination and allocation of referrals within the locality working closely with other services to achieve timely patient hospital discharges and efficient care allocation.
• Support Managers including proactively arranging meetings, booking appointments, minute taking at meetings, new initiatives, projects, audits, staffing trackers (recruitment, terminations, SRP’s, Bank etc) and budgets.
• Coordination of team capacity and staffing rotas.
• Lead and manage community team administrators.
• Work collaboratively with the other locality administrators to embed consistent and high quality support and systems across the service.
• Responsible for training and development of Band 3 administration staff within the team and to provide ad hoc training and support across the whole team when new initiatives are implemented.
• Plan and organise a broad range of complex activities, reprioritising own workload at very short notice as urgent issues or new tasks arise.
• Provide short term support and coordinate cover within the team in the absence of Band 3 administration staff e.g. sickness cover.
• Establish good communication systems within the locality, ensuring a culture of openness and efficiency.
• Provision of support and escalation of issues that arise within the teams regarding referrers, patients and relatives and managing or escalating appropriately as the situation demands.

Qualifications:

• Numeracy and Literacy level 2 qualification or equivalent demonstratable experience.
• Willingness to undertake additional training/study relevant to the role.
• NVQ Business Administration level 3.

Skills, Knowledge & Experience:

• Experience in a range of administrative tasks/processes relevant to this role.
• Effective communication skills, both verbal and written, in multiple situations.
• Strong level of IT skills including Microsoft Office.
• Knowledge of supervising staff and line management.
• EMIS experience.
• Optima roster experience or equivalent.
• Working with a range of professionals in health or social care.

Benefits:

• Agenda for Change Salary, full NHS benefits, 27+ days’ pro rata annual leave, and participation in the NHS Pension Scheme.

Equality & Diversity:

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Background Check:

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.