At a Glance
- Tasks: Be the friendly face of our Patchway Locality Hub, welcoming families and professionals.
- Company: Join Sirona care & health, a leading NHS provider in community services.
- Benefits: Enjoy competitive pay, 27+ days annual leave, and NHS pension perks.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
- Why this job: Make a difference in children's lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 25272 - 25272 £ per year.
We are recruiting for a Receptionist to join our team at Patchway Locality Hub, each working 24 hours per week. The working pattern is: Tuesday, Wednesday and Thursday: 8:30am – 5:00pm.
The service is based at Patchway Locality Hub and provides a range of specialist children’s services across BNSSG, including Community Paediatrics, Occupational Therapy, Speech and Language Therapy, and Physiotherapy. We support children and young people aged 0–18 years and their families. We provide a child-centred and holistic service, working closely with colleagues across health, social care, and education to ensure children and families receive coordinated and effective support tailored to their individual needs.
Main duties of the job:
- You will be the first point of contact for service users, parents, carers, professionals, and visitors to the Patchway Hub.
- You will play an important role in providing a welcoming, professional, and efficient front-of-house and administrative service.
- The role will also involve acting as a first point of contact for Social Care teams based within the hubs.
Working for our organisation:
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.
Person specification:
- Experience of working in a busy office environment, preferably in a customer facing or receptionist role.
- Experience of using a wide range of office equipment (i.e. computers, photocopiers).
- Experience of using a variety of IT systems including Microsoft Office.
- Good communication and interpersonal skills.
- Experience of diary management and organising meetings/clinics/events.
Qualifications:
- GCSE or equivalent in English and Maths.
- Relevant knowledge and experience or NVQ Level 2 in business administration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Receptionist employer: Sirona-Care-
As a Chief Medical Officer at Sirona, you will join a forward-thinking organisation that prioritises high-quality clinical pathways and collaborative care models. With a commitment to diversity, equality, and professional development, we offer an inclusive work culture where your leadership can drive meaningful change in healthcare. Enjoy comprehensive NHS benefits, generous annual leave, and the opportunity to influence preventative medicine while working alongside passionate professionals dedicated to improving community health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sirona-Care- and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sirona-Care- and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sirona-Care-.
Get Familiar with Our Brand:Before applying, take some time to learn about Sirona-Care- and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sirona-Care-
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sirona-Care-.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sirona-Care- will surely appreciate.
