Administrator - Community Transfer of Care Hub (North Somerset) in Congresbury

Main area: Administration

Grade: Band 3

Contract: Permanent

Service covers: 8am - 6pm daily including weekends & bank holidays

Hours: Part time, Flexible working, 34.5 hours per week (Minimum of 30 hours per week across 4 days considered)

Job ref: 083-8016428-SL-B

Employer: Sirona care & health CIC

Employer type: NHS

Site: Cadbury Garden Centre

Office Town: Congresbury

Salary: £25,760 - £27,476 per annum, pro rata

Salary period: Yearly

Closing: 28/09/2026 23:59

Interview date: 14/10/2026

Job overview:

Ready for the next step in your administrative career? Our Community Transfer of Care Hub (CToCH) is looking for an organised Administrator to support our clinical and administrative teams in delivering Discharge to Assess pathways, which helps people leave hospital safely and access the right care in the community.

You’ll play a key role in supporting timely hospital discharges, improving patient experience, and collecting data that helps demonstrate the impact of our service. Working with colleagues across hospitals, social care, primary care, community services and the Integrated Care Board (ICB), you’ll support both patients and their families throughout their discharge journey.

This is a collaborative multi-disciplinary team, where you will help to develop new ways of working that ensure people leave hospital safely, promptly and with the right support in place.

Main duties of the job:

• This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH), this service supports the Discharge to Pathways from Acute settings.
• As a CToCH Administrator, you will work alongside the Admin lead to provide comprehensive admin support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders both within Sirona and in the wider health community.
• You will be required to answer telephone enquiries in a friendly and professional manner, ensuring effective and accessible communication with staff, service users, the general public and any others as appropriate.
• This admin role involves maintaining accurate and up to date patient records and data collated in the Sirona IT systems, the electronic patient record, databases and locally held spreadsheets.

Working for our organisation:

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you’re starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don’t be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities:

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Person specification:

• Qualifications: Functional literacy and numeracy level 3/ GCSE grade A-C or equivalent including English Language and Mathematics, NVQ 3 Business and Administration or equivalent experience.
• Skills, knowledge and experience: Ability to take responsibility for tasks and to work autonomously if needed, ability to manage time, work under pressure and build efficient working practices, experience of working in a demanding office environment and meeting deadlines, trained in a range of systems /IT Clinical System and Microsoft Office, able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality, previous acute or community care experience, proven ability to maintain effective workload prioritisation, previous experience of Cloud based telephony systems, previous use of EMISE.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.