Administrator in Congresbury

We are looking for an Administrator to join our Integrated Neighbourhood Team (INT) in Woodspring! The INT is a multi-disciplinary team who assess and manage a caseload of patients with varied and complex needs. You will support clinicians in a wide range of administrative tasks. The post holder will offer administrative support across the locality and will need to be flexible with regards to working across bases.

The post holder must be able to communicate effectively with service users and colleagues alike and able to express yourself equally well verbally and in writing. This is a busy role with a need for excellent IT skills and the ability to learn new IT systems efficiently. You must be adept at multi-tasking and excellent at managing your time and prioritising tasks to facilitate the smooth running of this key team function. As part of your role, you will be expected to work some weekends and bank holidays. This vacancy is aimed to cover our late shifts finishing at 8 PM. Travel to other bases within our locality in North Somerset will be required.

PLEASE NOTE: We do not offer remote working. The role is office-based.

Main duties of the job:

• Provide administration support to the Integrated Network Team and Administration Leads as required
• Use Community Electronic systems i.e. EMIS, ESR, Health Roster
• Manage telephone and e-mail queries
• Booking clinician appointments and clinics
• Place orders, manage deliveries and replenish stock cupboards
• Support with sickness logging and reporting
• Assist with booking/authorising bank shifts
• Maintain spreadsheets and electronic documents
• Prioritise workload, work without direct supervision
• Reserve meeting/clinical rooms
• Complete regular audits and stock checks
• Attend meetings and training as required
• Circulate information to staff as directed by the management team, ensuring distribution lists are kept up to date
• Report any Health and Safety issues to Admin Lead
• Record Compliments/Complaints and Adverse Events

Qualifications:

• Numeracy and Literacy level 2 qualification or equivalent demonstrable skills
• NVQ 3 in administration, or equivalent demonstrable experience
• Full UK Driving Licence and access to a Car for work/business purposes

Skills, Knowledge & Experience:

• Experience working with the public, delivering excellent customer service.
• Administration experience relevant to this role.
• Communication skills and the ability to communicate with professionals and patients; verbal and written.
• IT skills and experience with Microsoft Office including Excel, Outlook, email, Access and Word.
• Experience of working as part of a team and understanding the dynamics.
• Experience working in a health/social care or service-oriented organisation.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.