Out of Hours Administrator - North Somerset in Bristol

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts. We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Our Out of Hours Teams (OOHs) deliver out of hospital care to people in their own homes. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG). The teams are aligned with the Integrated Neighborhood Teams (INTS) within the 6 Sirona localities, and these, in turn, are aligned to groups of GP practices. The administrative team has an essential role to play in supporting clinical colleagues who work in the Out of Hours team. They provide urgent and unplanned care during the hours of 19.30-8am, 7 days a week. The administrative team works alongside these clinical teams, including nurses, assistant practitioners and unregistered support staff. You will regularly communicate across the whole OOHs teams across the BNSSG as well as with service users and colleagues across the wider organisation. Our Out of Hours administrators have a clear career pathway and are fully integrated into the teams. They make a real and impactful difference to the care of our service users and support clinical staff.

Main duties of the job

As an OOHs Administrator you will be supporting the communication of complex and sensitive information. You will need to adapt your style of communication according to need and situation. You will be required to have problem solving skills, be able to manage expectations, and use your judgement. You will support the clinical teams on a regular basis with capacity and referral management and work as a key member of the coordination team, including the administration of caseload management and supporting discharge planning, supporting performance reporting and collection of data for audits and CQC.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application. If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification

Qualifications & Training

• NVQ 3 in administration, or equivalent demonstrable experience
• Range of IT skills including electronic communication, text processing, spreadsheets and databases

Skills, Knowledge Experience

• Administration skills relevant to the role.
• A range of administrative processes (typing, minute taking, photocopying, scanning, filing, mail management, greeting visitors)
• Diary management
• Ability to collate and produce data/information in a reader-friendly way
• Knowledge of how to handle information confidentially and securely
• Effective interpersonal and written communication skills.
• Working in a health/social care or service-oriented organisation
• Able to work well in a team environment but also acts on own initiative.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.