Community Transfer of Care Hub Administrator (Bristol)

Main area: Administration

Grade: Band 3

Contract: Permanent

Service covers: 8am - 6pm daily including weekends & bank holidays

Hours: Full time, Flexible working, 37.5 hours per week (Monday to Sunday including Bank Holidays)

Job ref: 083-8001667-SL

Employer: Sirona care & health CIC

Employer type: NHS

Site: South Bristol Community Hospital

Town: Hengrove, Bristol

Salary: £25,760 - £27,476 per annum, pro rata

Salary period: Yearly

Closing: 07/06/2026 23:59

Job overview: Are you an Administrator looking for a community job in a developing service? Our Community Transfer of Care Hub (CToCH) service is looking for an enthusiastic administrator to support the clinical and admin teams. There is a focus on data collection to evidence the difference new ways of working are having on flow through the system, bed days saved and improved patient experience. The post will require you to work in close collaboration with colleagues from acute hospitals, social care, primary care, Pathway 2 home providers and our Integrated Care Board (ICB) and really make a difference for these service users and their families.

Main duties of the job: This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH). As a CToCH administrator, you will work alongside the Admin lead to provide comprehensive admin support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders both within Sirona and in the wider health community. You will be required to answer telephone enquiries in a friendly and professional manner, ensuring effective and accessible communication with staff, service users, the general public and any others as appropriate. This admin role involves maintaining accurate and up to date patient records and data collated in the Sirona IT systems, the electronic patient record, databases and locally held spreadsheets.

Working for our organisation: Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities: See the attached Job Description for a full list of duties and responsibilities before applying for this position. Please note, we cannot offer a Certificate of Sponsorship for this role. If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application. If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted. Interviews will take place in person.

Person specification:

• Qualifications: Functional literacy and numeracy level 3/ GCSE grade A-C or equivalent including English Language and Mathematics. NVQ 3 Business and Administration or equivalent experience.
• Skills, knowledge and experience: Ability to take responsibility for tasks and to work autonomously if needed. Ability to manage time, work under pressure and build efficient working practices. Experience of working in a demanding office environment and meeting deadlines. Trained in a range of systems /IT Clinical System and Microsoft Office. Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality. Previous acute or community care experience. Proven ability to maintain effective workload prioritisation. Previous experience of Cloud based telephony systems. Previous use of EMIS.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.