Service Delivery Manager – ITIL & Service Desk Lead in Yate

Service Delivery Manager – ITIL & Service Desk Lead in Yate

Yate Full-Time 36900 - 45100 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead Service Desk and Desktop Support teams to ensure top-notch service delivery.
  • Company: Join Sirona care & health, a key player in community health services.
  • Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
  • Other info: Dynamic role with a focus on improving user experience in health services.
  • Why this job: Make a real difference in healthcare by enhancing IT services for the community.
  • Qualifications: Experience in ITIL frameworks and strong leadership skills required.

The predicted salary is between 36900 - 45100 Β£ per year.

Sirona care & health in Bristol, North Somerset or South Gloucestershire seeks a Digital Service Delivery Manager to lead the Service Desk and Desktop Support teams, ensuring high-quality service within NHS frameworks.

You will build relationships with corporate and clinical managers and drive ITIL-based improvements across Digital Operations.

The role focuses on prioritising calls, delivering SLA-compliant performance, and shaping a positive user experience within our community health services.

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Service Delivery Manager – ITIL & Service Desk Lead in Yate employer: Sirona care & health

At Sirona care & health, we pride ourselves on being an exceptional employer that truly values the contributions of our Community Nurses. Located in the vibrant areas of Bristol, North Somerset, and South Gloucestershire, we offer a supportive work culture with a focus on professional development, competitive NHS benefits, and a generous annual leave policy. Join our forward-thinking team where you can make a meaningful impact in the community while advancing your nursing career in a collaborative, multi-disciplinary environment.

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Contact Details:

Sirona care & health Recruitment Team

We think you need these skills to ace Service Delivery Manager – ITIL & Service Desk Lead in Yate

ITIL
Service Desk Management
Desktop Support
SLA Compliance
Relationship Building
Performance Management
User Experience Design