Administrator - Community Transfer of Care Hub (North Somerset)

Ready for the next step in your administrative career?

Our Community Transfer of Care Hub (CToCH) is looking for an organised Administrator to support our clinical and administrative teams in delivering Discharge to Assess pathways, which helps people leave hospital safely and access the right care in the community.

You’ll play a key role in supporting timely hospital discharges, improving patient experience, and collecting data that helps demonstrate the impact of our service.

Working with colleagues across hospitals, social care, primary care, community services and the Integrated Care Board (ICB), you’ll support both patients and their families throughout their discharge journey. This is a collaborative multi-disciplinary team, where you will help to develop new ways of working that ensure people leave hospital safely, promptly and with the right support in place.

One Team Member Says

"What I value most about working in CToCH is seeing the positive impact we make every day. We're helping people leave hospital when they no longer need acute care, ensuring they receive the right support in the right place while keeping their needs at the heart of everything we do."

If this sounds like the right opportunity for you, we'd love to hear from you.

The service currently operates from 8:00am to 6:00pm, seven days a week, including Bank Holidays.

This role supports the delivery of the admin component within the Community Transfer of Care Hub (CToCH), this service supports the Discharge to Pathways from Acute settings.

As a CToCH Administrator, you will work alongside the Admin lead to provide comprehensive admin support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders both within Sirona and in the wider health community.

You will be required to answer telephone enquiries in a friendly and professional manner, ensuring effective and accessible communication with staff, service users, the general public and any others as appropriate.

This admin role involves maintaining accurate and up to date patient records and data collated in the Sirona IT systems the electronic patient record, data bases and locally held spreadsheets.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

For further details / informal visits contact: Name: Collette Carter Job title: BNSSG CToCH Admin Lead Email address: Collettecarter@nhs.net Telephone number: 07770830474

Charlotte Whitrow

Admin Lead - North Somerset

Charlotte.whitrow@nhs.net