At a Glance
- Tasks: Manage claims operations, improve processes, and ensure efficient service delivery.
- Company: Join SiriusPoint, a leading global specialty underwriter with a collaborative culture.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to integrity, collaboration, and innovation.
- Why this job: Make a real impact in the insurance industry while working with diverse teams.
- Qualifications: 5+ years in claims operations with strong analytical and stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally.
The Claims Operations Manager will support the effective running of the Claims function within a complex commercial insurance company. The role will assist in managing operational performance, improving claims processes, strengthening controls, supporting regulatory and audit requirements, and ensuring the Claims function operates efficiently, consistently and in line with business priorities.
Your responsibilities will include:
- Operational management: Support the day-to-day running of the Claims Operations function, ensuring claims processes, workflows and service standards are consistently followed across business lines.
- Process ownership and improvement: Maintain, review and improve claims operating procedures, identifying opportunities to simplify workflows, remove inefficiencies and improve control effectiveness.
- Performance reporting: Produce and interpret claims operational MI, dashboards and KPI reporting covering volumes, cycle times, service performance, ageing, reserving support indicators, leakage, bordereaux quality and operational risk themes.
- Governance and controls: Support claims governance, audit readiness, control testing, quality assurance activity and remediation tracking, ensuring clear ownership and timely closure of actions.
- Stakeholder coordination: Act as a key liaison between Claims, Finance, Actuarial, Underwriting, Compliance, Legal, IT and external partners to support joined-up delivery across the claims lifecycle.
- Data and systems support: Help maintain data quality across claims platforms, reporting tools and workflow systems, supporting system enhancements, user acceptance testing and operational change delivery.
- Vendor and third-party oversight: Assist with oversight of loss adjusters, TPAs, legal providers and other claims service partners, including performance monitoring, service reviews and issue escalation.
- Regulatory and audit support: Support compliance with internal policies, regulatory expectations, delegated authority requirements, audit requests and documentation standards.
- Change delivery: Contribute to claims transformation initiatives, including process redesign, automation, reporting enhancements, control improvements and adoption of new technology.
Your skills and abilities should include:
- Previous Experience: Minimum 5 years’ experience in claims operations, claims management or insurance operations. Strong understanding of the commercial insurance claims lifecycle, ideally across complex, specialty, London Market, Lloyd’s, reinsurance or multinational insurance environments.
- Required Skills & Capabilities: Claims operations expertise, analytical capability, process improvement, control and risk mindset, stakeholder management, communication, organisation and delivery, technology awareness, leadership potential.
At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business.
Claims Operations Manager in London employer: SiriusPoint
SiriusPoint London is an exceptional employer that fosters a collaborative and innovative work culture, where ambitious professionals can thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to excel in their roles. Located in the heart of London, our dynamic environment not only provides access to a vibrant city but also encourages meaningful contributions to the insurance industry through impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like SiriusPoint). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like SiriusPoint. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Operations Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at SiriusPoint.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at SiriusPoint. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at SiriusPoint
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at SiriusPoint to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at SiriusPoint, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding SiriusPoint's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
