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For Companies At a Glance
- Tasks: Provide tech support for desktop systems, software, and network issues.
- Company: SiriusPoint is a global (re)insurer focused on innovation and growth.
- Benefits: Enjoy hybrid working, a fun culture, and opportunities for continuous learning.
- Why this job: Join a dynamic team that values diversity and empowers you to excel.
- Qualifications: Experience in help desk support with strong communication and problem-solving skills.
- Other info: Occasional overseas travel may be required.
The predicted salary is between 30000 - 42000 £ per year.
Location: London
Employee: Reports to Emma Griffiths
Direct Reports: None
Working Arrangements: Full time, 35 hours per week, hybrid
Who We Are
SiriusPoint is a global (re)insurer writing a worldwide portfolio of businesses including Accident & Health, Liability, Property, and Specialty. Bermuda-headquartered and listed on the New York Stock Exchange (NYSE: SPNT), we focus on growth, profitable underwriting, and technological innovation in the insurance industry. We challenge convention, disrupt traditional methods, and strive for excellence and continuous learning.
Purpose of Role
As a Help Desk Analyst, you will provide technical support to our global colleagues for desktop systems, software, hardware, and network issues. You will report to the Help Desk Manager. Your responsibilities include:
- Providing reliable onsite support at the London SiriusPoint office (Core onsite days Monday–Thursday).
- Responding to IT support requests via telephone, email, Virtual Agent, and self-service, ensuring prompt and first-time resolution where possible.
- Managing tickets using ServiceNow, including opening, tracking, responding, and monitoring.
- Ensuring customer satisfaction through proactive communication and escalation when necessary.
- Configuring Windows 11 laptops and Apple iPhones for onboarding.
- Handling hardware configurations, deployments, and system updates.
- Troubleshooting network and internet connectivity issues, including monitoring Teams Rooms and hardware.
- Providing documentation, training, and instructions to staff and management, and maintaining IT assets.
- Serving as an escalation point for junior technicians.
- Occasional overseas travel.
- Performing other IT duties as required and adhering to FCA conduct rules.
Be Yourself
We foster a culture driven by shared values, making SiriusPoint a fun, exciting, and productive workplace. We value entrepreneurial, pioneering, and open individuals who are authentic.
Your Skills and Abilities
- Experience in a support service/help desk environment, handling complex issues with urgency.
- Excellent interpersonal and communication skills with a strong customer service focus.
- Ability to analyze problems, identify root causes, and develop effective solutions.
- Effective collaboration with colleagues and IT teams, sharing knowledge.
- Patience and adaptability when working with non-technical and technical users.
- Knowledge of MS 365 Admin Center, MS Azure, ServiceNow, Office365 Applications, AD Manager Plus, WiFi/Network troubleshooting.
We Achieve More Together
We value diversity, equity, inclusion, and belonging, supporting a global employee base that contributes to our culture and success. We aim to create an environment where everyone feels included, valued, and empowered to reach their full potential.
Help Desk Analyst (IT) employer: SiriusPoint
Contact Detail:
SiriusPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst (IT)
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as ServiceNow and MS 365 Admin Center. Having hands-on experience or even completing online tutorials can give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved complex issues in previous roles. Be ready to discuss specific scenarios where your communication and problem-solving abilities made a difference.
✨Tip Number 3
Network with current or former employees of SiriusPoint on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your troubleshooting skills, especially related to network connectivity and hardware configurations. Being able to demonstrate your technical prowess can set you apart from other candidates.
We think you need these skills to ace Help Desk Analyst (IT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and help desk environments. Emphasise your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description, such as MS 365 or ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved complex issues in previous roles and how you align with SiriusPoint's values of innovation and collaboration.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to Windows 11, Apple devices, and network troubleshooting. Use bullet points for clarity and ensure they match the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Help Desk Analyst role.
How to prepare for a job interview at SiriusPoint
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like MS 365 Admin Center and ServiceNow. Brush up on your troubleshooting skills for both hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Show Off Your Customer Service Skills
As a Help Desk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Prepare examples of how you've successfully resolved issues in the past while maintaining a positive attitude and ensuring customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you identified root causes and implemented effective solutions. This will show your analytical skills and ability to handle complex issues with urgency.
✨Emphasise Team Collaboration
Highlight your experience working collaboratively with colleagues and IT teams. Share examples of how you've shared knowledge or assisted junior technicians, as this aligns with the company's values of teamwork and continuous learning.
