At a Glance
- Tasks: Lead complaint management and ensure compliance with UK Consumer Duty regulations.
- Company: Join SiriusPoint, a dynamic insurance company in London.
- Benefits: Competitive salary, professional development, and a chance to shape industry standards.
- Other info: Opportunity to work in a collaborative environment with global compliance initiatives.
- Why this job: Make a real impact on consumer rights and improve customer experiences.
- Qualifications: 5+ years in Conduct Risk/Compliance and strong knowledge of FCA regulations.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Complaints & Consumer Duty Lead to join SiriusPoint in London. This is a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across our business and Delegated Partners.
Your Responsibilities Will Include:
- Lead complaints oversight, including data consolidation, reporting, and root cause analysis
- Build strong relationships with Delegated Partners and oversee complaint handling frameworks
- Deliver training and guidance on complaints management and Consumer Duty obligations
- Conduct audits and reviews to ensure compliance with FCA standards
- Perform Fair Value Assessments and evaluate customer outcomes
- Analyze Consumer Duty data and present insights to governance committees
- Support global compliance initiatives and projects
Your Skills And Abilities Should Include:
- 5+ years in Conduct Risk / Compliance within insurance
- Strong knowledge of FCA regulations, Consumer Duty, and DISP
- Experience leading complaints functions in regulated environments
- Background in Delegated Authority / MGA or Lloyd’s market preferred
- Strong stakeholder management and influencing skills
- Analytical mindset with ability to drive insight from data
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Complaints & Consumer Duty Lead employer: SiriusPoint
SiriusPoint is an exceptional employer that values expertise and innovation in the insurance sector, particularly in the heart of London. With a strong commitment to employee development, we offer comprehensive training and growth opportunities, fostering a collaborative work culture that prioritises compliance and consumer duty. Join us to be part of a dynamic team where your contributions directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Consumer Duty Lead
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like SiriusPoint looking for candidates who are engaged and informed.
We think you need these skills to ace Complaints & Consumer Duty Lead
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at SiriusPoint. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at SiriusPoint
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with SiriusPoint’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
