Project Manager: Claims Transformation Programme - Contract in London

Who We Are

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With over $3.0 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.

Project description

The company is undertaking a Claims Transformation programme to modernise its claims capabilities across systems, processes, and operating models. This includes the implementation of new technology platforms, optimisation of claims handling processes, and enhancing data and reporting capabilities to support improved operational efficiency and customer outcomes. The objective is to deliver a scalable, technology-enabled claims function aligned to SiriusPoint’s strategic goals, with initial phases scheduled to start delivery in 2026 focusing on platform implementation and key capability enhancements, followed by subsequent phases delivering further optimisation and innovation.

To achieve success, contributions will be needed from several teams across the company including Claims, Underwriting, Actuarial, Finance, Data & Analytics, and Information Technology. The project will also be supported by multiple external delivery partners responsible for system implementation, integration, and specialist capabilities. Given the breadth of stakeholders, dependency on third-party delivery partners, and target delivery timelines, the company is seeking a highly organised, detail-oriented and delivery-focused project manager to drive forward the initiative and successful execution of the programme.

Join Our Team

As the project manager for the Claims Transformation programme, you will report directly to the Head of Claims Transformation and Change who in turn reports to the Global Head of Claims. There will also be indirect reporting responsibilities to the Transformation and Change Director via the EPMO. You will work closely with senior Claims stakeholders, technology and data teams, enterprise architects, and external vendors delivering key components of the transformation. In this role, you will play a pivotal role in driving and coordinating key workstreams within the Claims Transformation Programme, managing dependencies with other programmes and projects in the transformation portfolio, managing suppliers and ensuring that the project deliverables align with SiriusPoint's strategic goals. You will oversee the project team, act as a liaison between contractors, vendors, and SMEs, manage project timelines, scope changes, and mitigate risks and issues across the project.

The role can be based in New York, US or London, UK, preferably the UK. Key project and business stakeholders are split between New York and London. The role will require flexibility in terms of working hours to accommodate working with US and UK time zones a minimum of 2 days per week (e.g., early start if EST time zone, starting at 7am or working to 7pm/8pm some evenings if working GMT time zone). We are open to setting this up as a day rate contract at ~$950-$1,150 per day 1099-NEC / £700-£850 per day outside IR35 due to the specialist nature of the engagement. We are also open to other contracting options.

Key Responsibilities

• Own and manage the critical paths of the key workstreams within the Claims Transformation Programme and work with the Transformation Office to make sure status, dependencies, and priorities are clear to senior leadership across the SiriusPoint transformation portfolio. This includes:
• developing and managing project timelines and milestones, and governance structures (e.g., RACI)
• delivering project governance alongside monitoring of KPIs and OKRs
• identifying and mitigating project risks; ensuring deliverables meet quality and compliance standards
• managing scope changes through structured approval processes; updating and maintaining documentation
• coordinating communication between external contractors, internal SMEs, and leadership; scheduling regular updates
• Manage delivery across Claims technology and process workstreams, including:
• implementation of claims systems and platforms (e.g., claims management solutions, workflow tools)
• integration with upstream and downstream systems (e.g., underwriting, finance, data platforms)
• process optimisation, and automation initiatives
• Act as an interface between SiriusPoint and multiple third-party delivery partners:
• oversee vendor delivery and performance
• manage dependencies across vendors and internal teams
• ensure alignment to agreed scope, timelines, and quality standards
• Develop and maintain strong relationships with key stakeholders, including senior management and vendors – utilize prior experience of IT implementation projects when working with internal SMEs & external partners
• Define and manage accountabilities within the supplier ecosystem, oversee relationships, ensure compliance, and optimize performance
• Manage resources and budget
• Monitor resource allocation and utilization/burn rates
• Report on existing resource utilization and current spending across the project
• Manage forecast, future resource capacity
• Manage forecast, future budget and spending
• Work to align the change management workstream deliverables alongside the technology delivery plans, working in tandem with the Business Readiness and Change Management workstream. Ensure adherence to project and change management policy and methodologies, as per PMO guidelines, whilst supporting best practice by sharing open feedback and opportunities to improve
• Ensure successful closure of the projects and handover to Business As Usual (BAU), including but not limited to business readiness, training, user onboarding, support transition and ongoing vendor management

The candidate should have 10+ years’ experience in project management and experience of project management in the insurance sector.

Your skills and abilities should include:

Education and Foundational Knowledge

• Bachelor’s degree in business, finance, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience
• Technology project delivery, working with vendors and partners with comfort in holding all parties including internal teams to account
• Ideally, deep understanding of insurance operations, including policy administration, underwriting, claims handling, financial reporting, compliance, and risk management

Project Management Skills

• Ability to manage multiple projects simultaneously, and or workstreams within a large complex project
• Ability to create detailed project plans and adept at managing and adjusting on a daily and weekly basis
• Being organized and ability to manage multiple priorities independently
• Ability to adhere to personal deadlines and manage teams to meet deadlines
• Experience in managing and coordinating resources across multiple time zones; working with different geographies and cultures to lead teams toward a common set of project goals
• Experience managing projects that involve partnering with vendors and working across the whole business
• Experience working with compliance, security, legal, audit departments, both internal and external
• Ability to align projects with broader business goals and operational needs
• Proficient in implementing effective project governance and ensuring deliverables support defined KPIs & OKRs

Problem-Solving & Process Expertise

• Strong problem-solving skills with the ability to foresee and address challenges proactively
• Proactiveness in managing project risks and dependencies (within projects, across projects, programmes, and externally), encouraging this discipline across the project teams
• Experience in business process flow management

Stakeholder Management and Communication Skills

• Excellent stakeholder management and communication skills (verbal and written), presentation skills, soft and interpersonal skills
• Ability to navigate complex organisational dynamics; experience working directly with business partners
• Strong capabilities to execute and deliver written project communications, such as writing risk reports, status reports, SteerCo presentations
• Meeting organization skills (setting meeting agendas and facilitating meetings); ability to proactively plan, organize, and execute meetings to achieve desired outcomes

Route-to-live and Business Change Skills

• Experience of taking complex projects live, including preparing and executing “playbooks” for the implementation technology into production, with people and process implementation changes an advantage
• Experience in leading projects through critical test phases, including planning, organizing, and leading the testing phase with QA support
• Skilled in implementing business and process changes, including organizing training and introducing new ways of working (incl. agile methodologies)
• Experience in ensuring business readiness and transitioning project work to BAU processes

Leadership Skills

• Ability to lead and motivate others ‘by example’
• Willingness to take accountability and ownership of all aspects of all projects; ability to stay close to the projects while empowering the team to deliver their work
• Strong interpersonal skills, with the ability to effectively address conflicts and issues
• Strengths in escalating when required to help resolve conflicts

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United behind common goals

At SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career. Our Purpose is to provide security and resilience in an uncertain world. Our Vision is to be recognized as a best-in-class underwriter utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions. Our culture is one of performance and accountability. Our people are our experts, and you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment. Our Values are at the heart of our business, and which guide everyday actions and decision making.

Integrity: Integrity, respect and trust are our core principles
Customer Focused: Our customers are the reason we exist
Solution Driven: Creating solutions is our mindset
Diversity: Diversity, inclusion and allyship make us stronger
Collaboration: Collaboration drives outperformance

Why Should You Join SiriusPoint?

Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.

We Achieve More Together

At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business. We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.

We are unable to sponsor or take over sponsorship of an employment visa at this time.