At a Glance
- Tasks: Provide remote support, troubleshoot issues, and document solutions for global customers.
- Company: Join Sirius Insight, a leader in maritime domain awareness and AI integration.
- Benefits: Competitive salary, cash bonuses, healthcare, pension, and stock options.
- Other info: Remote role with occasional travel; excellent career growth opportunities await!
- Why this job: Make a real impact in tech while working with cutting-edge maritime security solutions.
- Qualifications: 3+ years support experience, strong knowledge of Windows/Linux, and networking skills.
The predicted salary is between 30000 - 38000 € per year.
Second line support engineer
Location: Remote in UK
Department: Infrastructure team
Reports to: Senior DevOps Engineer
Security Clearance: Eligible for UK Security Clearance (SC) – Essential
This role is remote in the UK, but you will be expected to travel occasionally to an office in the UK (Bristol or Surrey) for onboarding and team meetups. Travel and accommodation will be paid for.
£30,000 - £38,000 salary + benefits (see below)
About Sirius Insight
Sirius Insight is a UK-based innovator in maritime domain awareness, integrating proprietary AI with commercial sensors to deliver persistent, scalable surveillance solutions. Our platforms— INSIGHT®, Pulsar®, Quasar®, Sentinar™, and Nautar® — support national and regional maritime security strategies through real-time data fusion and autonomous monitoring.
About the role
We are seeking a detail-oriented and proactive 2nd line support engineer to serve as a technical expert, diagnosing, investigating and resolving escalated tickets to provide consistent and high-quality service to our customers.
What you’ll do
- Provide remote hardware and software support for our locations around the globe.
- Engage in troubleshooting activities, following guidance and existing documentation.
- Assist with all stages of ticket handling and escalate when necessary.
- Work collaboratively with more experienced engineers to gain deeper insights into complex issues.
- Document solutions for other teams to follow, such as operations engineers and first line support.
- Use a ticketing system to update, communicate, and move work items to completion.
What we are looking for
- 3+ years of working on a support desk; this is not an entry-level position.
- Detailed knowledge of Windows and Linux (Ubuntu) operating systems.
- Comfortable working with virtual machines in Proxmox or VMware.
- Strong network understanding of IP routing, switching and VPNs. Using vendors such as Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika.
- Previous experience working in a support desk environment, using ticketing systems (Zendesk, Freshdesk or Clickup).
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Excellent information management skills.
- Strong attention to detail and the ability to prioritise tasks independently.
- Effective written and oral communicator.
Bonus if you have
- Bachelors degree in computer science or equivalent.
- Source code management experience (Git, Github, Azure DevOps).
- Used container orchestration tools like Docker Compose, Kubernetes, K3S or MicroK8S.
- Experience with programming/scripting in PowerShell, Python or Bash.
- MDM experience with Microsoft Intune.
- Certification in networking or infrastructure like CompTIA.
- Maritime knowledge of radar systems.
- Participated in an on-call rota in the past.
Salary and benefits
- £30-£38k salary depending on experience.
- + cash bonus paid twice yearly.
- BUPA Healthcare scheme.
- Healthcare cash plan.
- Pension (uncapped).
- Death in service cover.
- Equity participation through stock option plan.
Support Engineer - Proxmox, Unifi, Linux, IP Cameras in Ipswich employer: Sirius Insight
Sirius Insight is an exceptional employer that fosters a collaborative and innovative work culture, offering remote flexibility while ensuring team connectivity through occasional meetups in the UK. With a strong focus on employee growth, you will have access to comprehensive benefits including a competitive salary, healthcare schemes, and opportunities for equity participation, making it a rewarding place to advance your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Proxmox, Unifi, Linux, IP Cameras in Ipswich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant forums, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Proxmox, Linux, and networking. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your expertise and ability to handle escalated tickets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Engineer - Proxmox, Unifi, Linux, IP Cameras in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Linux, Proxmox, and ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We’re all about detail-oriented problem solvers, so let us know how you’ve made a difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sirius Insight
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as Proxmox and VMware. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Familiarise Yourself with the Company
Take some time to research Sirius Insight and their products like INSIGHT® and Pulsar®. Understanding their mission and how your role fits into their vision will help you answer questions more effectively and demonstrate your genuine interest.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved escalated tickets or collaborated with other engineers to tackle complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
As a support engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to document solutions for other teams. Be prepared to showcase your written and oral communication skills during the interview.
