At a Glance
- Tasks: Lead complaint management and ensure compliance with UK Consumer Duty regulations.
- Company: SiriusPoint, a global specialty underwriter with a strong financial rating.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a collaborative team and support global compliance initiatives.
- Why this job: Shape complaint frameworks and make a real impact in a high-stakes role.
- Qualifications: 5+ years in Conduct Risk/Compliance with strong knowledge of FCA regulations.
The predicted salary is between 60000 - 75000 £ per year.
SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With over $3.0 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.
We are looking for an experienced Complaints & Consumer Duty Lead to join SiriusPoint in London. This is a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across our business and Delegated Partners.
Responsibilities- Lead complaints oversight, including data consolidation, reporting, and root cause analysis
- Build strong relationships with Delegated Partners and oversee complaint handling frameworks
- Deliver training and guidance on complaints management and Consumer Duty obligations
- Conduct audits and reviews to ensure compliance with FCA standards
- Perform Fair Value Assessments and evaluate customer outcomes
- Analyze Consumer Duty data and present insights to governance committees
- Support global compliance initiatives and projects
- 5+ years in Conduct Risk / Compliance within insurance
- Strong knowledge of FCA regulations, Consumer Duty, and DISP
- Experience leading complaints functions in regulated environments
- Background in Delegated Authority / MGA or Lloyd’s market preferred
- Strong stakeholder management and influencing skills
- Analytical mindset with ability to drive insight from data
Complaints & Consumer Duty Lead New London employer: Sirius Group
SiriusPoint is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of London. With a strong commitment to compliance and consumer duty, employees are empowered to make impactful contributions while enjoying competitive benefits and a collaborative environment. The company's global presence and financial strength provide unique opportunities for career advancement and professional networking.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Consumer Duty Lead New London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Sirius Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Sirius Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Complaints & Consumer Duty Lead New London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Sirius Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Sirius Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Sirius Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Sirius Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Sirius Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Sirius Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
