At a Glance
- Tasks: Lead complaint management and ensure compliance with UK Consumer Duty regulations.
- Company: SiriusPoint, a global specialty underwriter with a strong financial rating.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on compliance and customer outcomes.
- Why this job: Shape complaint frameworks and make a real impact in the insurance industry.
- Qualifications: 5+ years in Conduct Risk/Compliance and strong knowledge of FCA regulations.
The predicted salary is between 60000 - 80000 £ per year.
SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With over $3.0 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.
We are looking for an experienced Complaints & Consumer Duty Lead to join SiriusPoint in London. This is a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across our business and Delegated Partners.
Responsibilities
- Lead complaints oversight, including data consolidation, reporting, and root cause analysis
- Build strong relationships with Delegated Partners and oversee complaint handling frameworks
- Deliver training and guidance on complaints management and Consumer Duty obligations
- Conduct audits and reviews to ensure compliance with FCA standards
- Perform Fair Value Assessments and evaluate customer outcomes
- Analyze Consumer Duty data and present insights to governance committees
- Support global compliance initiatives and projects
Qualifications
- 5+ years in Conduct Risk / Compliance within insurance
- Strong knowledge of FCA regulations, Consumer Duty, and DISP
- Experience leading complaints functions in regulated environments
- Background in Delegated Authority / MGA or Lloyd’s market preferred
- Strong stakeholder management and influencing skills
- Analytical mindset with ability to drive insight from data
Complaints & Consumer Duty Lead New London employer: Sirius Group
SiriusPoint is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets compliance. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful projects that shape the future of insurance. Our collaborative culture, coupled with the financial strength and global reach of our organisation, makes SiriusPoint a rewarding place to work for those looking to make a significant impact in the industry.
