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For Companies At a Glance
- Tasks: Lead strategic planning and enhance customer service in a dynamic travel business.
- Company: Join a renowned global travel company known for exceptional service and technology.
- Benefits: Enjoy an excellent remuneration package and the chance to shape a thriving operation.
- Why this job: Be a visionary leader driving innovation and growth in a fast-paced environment.
- Qualifications: 10+ years in senior management, preferably in customer service or hospitality sectors.
- Other info: This role is fully office-based in North England.
The predicted salary is between 72000 - 108000 £ per year.
About the Company
Our client is a global travel business with a huge reputation for service, technology, customer care and people focus.
About the Role
They have a pivotal vacancy for a Director of Business Process Improvement. The successful candidate will drive the overall strategic direction, growth, and profitability of their North England operation. The role requires a strategic thinker with strong leadership skills, business acumen, and a deep understanding of delivering enhanced customer service.
Responsibilities
- Strategic Planning and Execution
- Leadership including off-shore teams
- Strategic Operational Management
- Financial Management and Business Acumen
- Communication Skills and Business Reporting
- Process Optimisation
Qualifications
- Minimum of 10 years at a senior management position, reporting to C-suite.
- Must have operated within a customer-service, call-centre or hospitality industry, with a proven track record of managing multi-disciplinary teams and driving business growth
- Ability to build and sustain high-performance teams.
- Deep understanding of client-centric service delivery.
Required Skills
- Strong leadership and people management skills, with the ability to motivate, guide and empower teams.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- In-depth knowledge of call-centre operations including trends, technologies, and best practices.
- Exceptional financial acumen, with experience managing P&L and budgeting responsibilities.
- Outstanding communication, negotiation, and relationship-building skills.
- Proficiency in call-centre technologies, CRM systems, and data analytics tools.
- Ability to adapt to fast-paced environments and manage multiple projects simultaneously.
- Visionary leader with a passion for innovation and industry leadership.
- Results-driven with a focus on both short-term and long-term goals.
- Strong interpersonal skills with the ability to build relationships at all levels.
- Proactive, with a focus on continuous improvement and growth.
- Highly adaptable to changing market dynamics and client needs.
This role is fully office based in the North of England.
£££ Excellent remuneration package on offer.
Director Business Process Improvement employer: Sirius - Business Travel Recruitment Experts
Contact Detail:
Sirius - Business Travel Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Business Process Improvement
✨Tip Number 1
Network with professionals in the travel and hospitality industry. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or role.
✨Tip Number 2
Research the latest trends in call-centre operations and customer service technologies. Being knowledgeable about current best practices will help you stand out during discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed multi-disciplinary teams in the past. Be ready to share specific examples that demonstrate your ability to drive business growth.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your conversations to reflect how your vision aligns with theirs, showcasing your commitment to enhancing customer service and operational excellence.
We think you need these skills to ace Director Business Process Improvement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in senior management roles, particularly in customer service, call-centre, or hospitality industries. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and problem-solving abilities. Mention specific examples of how you've successfully managed multi-disciplinary teams and improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your financial acumen, communication skills, and proficiency in call-centre technologies. Use bullet points to make these skills stand out and relate them directly to the job description.
Showcase Your Vision: Demonstrate your visionary leadership by discussing your approach to innovation and continuous improvement. Share insights on how you would adapt to changing market dynamics and enhance client-centric service delivery in the role.
How to prepare for a job interview at Sirius - Business Travel Recruitment Experts
✨Showcase Your Strategic Thinking
As a Director of Business Process Improvement, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've successfully developed and executed strategic plans in previous roles, particularly in customer service or call-centre environments.
✨Highlight Leadership Experience
This role requires strong leadership skills, so be ready to discuss your experience managing multi-disciplinary teams. Share specific instances where you motivated and empowered your team to achieve business growth and improve customer service.
✨Demonstrate Financial Acumen
Since financial management is key for this position, come prepared to talk about your experience with P&L responsibilities and budgeting. Use concrete examples to illustrate how your financial decisions have positively impacted previous organisations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think of challenges you've faced in fast-paced environments and how you adapted to meet client needs while driving continuous improvement.
