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For Companies At a Glance
- Tasks: Manage a diverse portfolio of clients, ensuring their growth and satisfaction.
- Company: Join an award-winning global leader in business travel management services.
- Benefits: Enjoy a hybrid work model with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team focused on client relationships and innovative solutions.
- Qualifications: 5+ years in Account Management, ideally in the travel industry; strong communication skills required.
- Other info: Project management experience is a plus; must thrive in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
Our client is an award winning, global leader in business travel management services. They are renowned for their personalised service excellence and customer facing technology solutions to deliver seamless client satisfaction.
The role of the Client Manager is to effectively manage a portfolio of diverse customers to ensure growth, development and retention. The role requires strong support to all customers, depending upon their individual requirements. The role also works across the wider business, in particular Customer Support, Finance and Operations. Total client ownership, client retention and the development of new business are all key aspects of this role.
SKILLS & EXPERIENCE
- 5+ years’ experience in Account Management
- Ideally business travel management or travel industry experience
- Project management experience would be a district advantage to manage multiple requests from clients and oversee client implementations
- Dynamic personality, able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communicator (written and oral) and a demonstrated ability to work collaboratively
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organisational skills in a fast paced environment
- A consultative approach to managing complex client relationships
- Highly resilient –remains calm under pressure
This is a hybrid role, based in the North West
Account Manager employer: Sirius - Business Travel Recruitment Experts
Contact Detail:
Sirius - Business Travel Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in business travel management. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your industry knowledge.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience in account management. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to manage client relationships and drive retention. Highlight instances where you successfully navigated challenges or implemented solutions for clients.
✨Tip Number 4
Research the company’s values and customer service approach. Tailor your discussions to align with their focus on personalized service excellence, showing that you understand and can contribute to their mission.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in account management, especially in the business travel management or travel industry. Emphasize your project management skills and any specific achievements that demonstrate your ability to manage multiple client requests.
Craft a Compelling Cover Letter: In your cover letter, showcase your dynamic personality and ability to engage with various audiences. Provide examples of how you've built trust with clients and successfully managed complex relationships. Make it clear why you are passionate about this role and how you can contribute to client retention and growth.
Highlight Relevant Skills: Clearly outline your strong communication skills, both written and oral, in your application. Mention your analytical and organizational skills, and provide examples of how you've used these in fast-paced environments to make sound decisions.
Showcase Resilience: Demonstrate your resilience by sharing experiences where you remained calm under pressure. This could be in challenging client situations or during tight deadlines. Highlighting this trait will show that you can handle the demands of the role effectively.
How to prepare for a job interview at Sirius - Business Travel Recruitment Experts
✨Showcase Your Experience
Make sure to highlight your 5+ years of experience in Account Management, especially if you have a background in business travel management. Be prepared to discuss specific examples of how you've successfully managed client portfolios and contributed to client retention.
✨Demonstrate Project Management Skills
Since project management experience is a distinct advantage for this role, come ready to share instances where you've managed multiple client requests or implementations. Discuss your approach to prioritizing tasks and ensuring timely delivery.
✨Engage with Confidence
As a confident communicator, practice articulating your thoughts clearly and engagingly. Prepare to discuss how you've influenced various audiences and built relationships at different levels within an organization.
✨Emphasize Resilience
Given the fast-paced nature of the role, be ready to talk about situations where you've remained calm under pressure. Share strategies you use to manage stress and maintain focus while delivering on client expectations.
