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- Tasks: Support IT infrastructure and provide technical assistance to users across the organisation.
- Company: Join Sirius Analysis, a fast-growing consultancy known for high-quality technical services.
- Benefits: Negotiable salary, hands-on experience, and mentorship from industry professionals.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Level 2 English, Maths, and IT skills; strong communication abilities required.
- Other info: Opportunity for professional development and travel across England.
The predicted salary is between 18000 - 25000 £ per year.
Sirius Analysis is a rapidly growing consultancy firm, renowned for delivering high-quality, technical consultancy services to our clients, ranging from Investment Appraisal, Systems Engineering to P3M. We operate across multiple sectors, including defence, energy, and Nuclear. We are looking for an Apprentice IT Support Technician to join our Operations Team as we go through our next phase of growth.
The Apprentice IT Support Technician will support the IT Manager in maintaining and improving the organisation’s IT infrastructure, contributing to the delivery of reliable systems, devices, and services across all teams. The role will assist with the configuration, deployment, and ongoing maintenance of hardware, software, tools, and processes, helping to ensure that users receive timely and effective technical support.
Under the mentorship of the IT Manager, the role will contribute to cyber security best practice by following established procedures, supporting incident reporting, and helping to maintain compliance with information security standards. The apprentice will also assist in promoting good user awareness through clear communication and adherence to safe working practices.
The Apprentice IT Support Technician will collaborate with colleagues across the IT, Quality Assurance, and Security functions, helping to maintain accurate documentation, support audit requirements, and uphold the organisation’s operational, regulatory, and security obligations, while developing core technical and professional skills aligned with the apprenticeship programme.
Responsibilities will include:
- Provide technical support to users using a variety of communication methods.
- Log, identify & troubleshoot problems & faults using troubleshooting methodologies and tools.
- Interpret technical specifications relevant to a given task.
- Apply the appropriate security policies in line with the organisation's requirements.
- Undertake the relevant processes with the relevant tools and technologies to resolve technical issues.
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
- Apply appropriate testing methodologies to hardware or software.
- Administer and support users with business information systems, for example SharePoint.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
- Document or escalate tasks as appropriate to ensure a clear audit trail and progression of issues.
- Install, configure and support software and hardware rollouts.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary, for example password resets.
About You:
- Minimum of Level 2 English and Maths and IT related subject.
- Have strong communication, presentation and written skills.
- Be able to travel to different sites across England.
- Be eligible for Baseline Personnel Security Standard (BPSS) clearance.
Apprentice IT Support Technician in Portsmouth employer: Sirius Analysis Limited
Contact Detail:
Sirius Analysis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Support Technician in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or explain technical concepts to non-techies. This will show your problem-solving skills and communication prowess!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for roles that excite you, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for an Apprentice IT Support Technician.
We think you need these skills to ace Apprentice IT Support Technician in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apprentice IT Support Technician role. Highlight any relevant experience or skills that match the job description, like technical support or troubleshooting. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our operations team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since you'll be communicating with users and stakeholders, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sirius Analysis Limited
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common troubleshooting methodologies and be ready to discuss how you would approach resolving technical issues. This will show that you're not just a learner but someone who can think critically about IT problems.
✨Show Off Your Communication Skills
Since the role involves communicating with various stakeholders, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and concise is key. Think of examples where you've successfully communicated complex information.
✨Demonstrate Your Willingness to Learn
As an apprentice, showing enthusiasm for continuous learning is crucial. Be prepared to discuss how you keep up with tech trends or any self-learning initiatives you've undertaken. This could include online courses, tutorials, or even personal projects that showcase your initiative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, or the specific technologies they use. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.