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- Tasks: Support IT infrastructure, troubleshoot issues, and assist with hardware and software maintenance.
- Company: Sirius Analysis, a fast-growing consultancy firm in Portsmouth.
- Benefits: Negotiable salary, hands-on experience, and mentorship from industry professionals.
- Other info: Opportunity for professional development and travel across England.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Level 2 English, Maths, and IT skills; strong communication abilities.
The predicted salary is between 18000 - 25000 £ per year.
Sirius Analysis is a rapidly growing consultancy firm, renowned for delivering high-quality, technical consultancy services to our clients, ranging from Investment Appraisal, Systems Engineering to P3M. We operate across multiple sectors, including defence, energy, and Nuclear. We are looking for an Apprentice IT Support Technician to join our Operations Team as we go through our next phase of growth.
The Apprentice IT Support Technician will support the IT Manager in maintaining and improving the organisations IT infrastructure, contributing to the delivery of reliable systems, devices, and services across all teams. The role will assist with the configuration, deployment, and ongoing maintenance of hardware, software, tools, and processes, helping to ensure that users receive timely and effective technical support. Under the mentorship of the IT Manager, the role will contribute to cyber security best practice by following established procedures, supporting incident reporting, and helping to maintain compliance with information security standards. The apprentice will also assist in promoting good user awareness through clear communication and adherence to safe working practices.
The Apprentice IT Support Technician will collaborate with colleagues across the IT, Quality Assurance, and Security functions, helping to maintain accurate documentation, support audit requirements, and uphold the organisations operational, regulatory, and security obligations, while developing core technical and professional skills aligned with the apprenticeship programme.
Responsibilities will include:
- Provide technical support to users using a variety of communication methods.
- Log, identify & troubleshoot problems & faults using troubleshooting methodologies and tools.
- Interpret technical specifications relevant to a given task.
- Apply the appropriate security policies in line with the organisations requirements.
- Undertake the relevant processes with the relevant tools and technologies to resolve technical issues.
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
- Apply appropriate testing methodologies to hardware or software.
- Administer and support users with business information systems, for example SharePoint.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
- Document or escalate tasks as appropriate to ensure a clear audit trail and progression of issues.
- Install, configure and support software and hardware roll outs.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary, for example password resets.
About You:
- Minimum of Level 2 English and Maths and IT related subject.
- Have strong communication, presentation and written skills.
- Be able to travel to different sites across England.
- Be eligible for Baseline Personnel Security Standard (BPSS) clearance.
Apprentice IT Technician employer: Sirius Analysis Limited
Contact Detail:
Sirius Analysis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Practice your interview skills! We can’t stress this enough. Mock interviews with friends or family can help us nail down our responses and boost our confidence. Remember, it’s all about showing off our personality and passion for IT!
✨Tip Number 3
Tailor our approach! When we apply for the Apprentice IT Support Technician role, let’s highlight relevant skills and experiences that match the job description. It shows we’ve done our homework and are genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up, making it easier for us to stay ahead in the job search game.
We think you need these skills to ace Apprentice IT Technician
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant projects or experiences that showcase your interest in IT. This could be anything from building your own PC to helping friends with tech issues.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Apprentice IT Support Technician role. Highlight your skills and experiences that align with the job description, especially those related to technical support and communication.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to understand your skills and experiences without having to decipher complex terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sirius Analysis Limited
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common troubleshooting methodologies and be ready to discuss how you would approach resolving technical issues. This will show that you're not just a learner but someone who can think critically about IT problems.
✨Show Off Your Communication Skills
Since the role involves communicating with users at all levels, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and concise will demonstrate your ability to support users effectively.
✨Familiarise Yourself with Cyber Security Practices
Research basic cyber security principles and be prepared to discuss how you would apply them in a workplace setting. Mentioning specific policies or practices relevant to the organisation can highlight your proactive approach to maintaining security standards.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the team, the tools they use, or their approach to IT support. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it makes for a more engaging conversation!