At a Glance
- Tasks: Manage client relationships and identify training opportunities in a dynamic environment.
- Company: Join a growing Health and Safety Training company near Old Street, London.
- Benefits: Enjoy hybrid work, quarterly bonuses, professional growth, and free lunch on Fridays.
- Other info: Full training provided; perfect for those eager to grow their career.
- Why this job: Be part of an ambitious team making a real impact in client training.
- Qualifications: 1+ year in account management or customer service with strong IT skills.
The predicted salary is between 40000 - 50000 £ per year.
Siren Training is seeking a proactive and relationship-focused Junior Account Manager to join our friendly, ambitious team and support our portfolio of clients. This is an exciting opportunity to join a growing Health and Safety Training company near Old Street, London. They will manage an existing portfolio of clients, maintaining strong relationships while identifying opportunities to further support their training requirements.
Essential skills/experience of the Junior Account Manager:
- Account Management or customer service experience (1-year minimum)
- Excellent telephone manner
- Exceptional attention to detail, ensuring accurate CRM / data management and administration at all times
- Liaising with subcontractors and trainers to coordinate service delivery
- Managing subcontractor diaries and training schedules
- Strong IT literacy, with confidence using CRM systems, Gmail applications, and other cloud-based software
- Experience in a B2B customer service or account management environment
- Ability to identify opportunities for upselling and cross-selling services
- Ability to identify opportunities to grow client relationships and increase account value
- Experience coordinating training courses, consultancy services, or field-based personnel
Hybrid - 3 days in the office/2 days WFH
Quarterly bonus based on performance
Opportunity for professional growth and development
Full training and support will be provided
Free lunch on a Friday
We are looking for someone willing to hit the ground running and help us achieve our ambitious goals. If you feel you meet the above criteria of this Junior Account Manager role, then please apply now!
Locations
Junior Account Manager - German Speaker in Islington, Norfolk employer: Siren Training
Siren Training is an excellent employer that fosters a supportive and dynamic work culture, perfect for those looking to grow in the Health and Safety Training sector. Located near Old Street, London, we offer a hybrid working model, competitive quarterly bonuses, and comprehensive training to ensure your professional development. Join our friendly team and enjoy unique perks like free lunch on Fridays while making a meaningful impact on client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager - German Speaker in Islington, Norfolk
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Siren Training value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Siren Training a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Siren Training!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Siren Training.
We think you need these skills to ace Junior Account Manager - German Speaker in Islington, Norfolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Siren Training!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Siren Training
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
