At a Glance
- Tasks: Manage client relationships and support their training needs in a dynamic environment.
- Company: Join a growing Health and Safety Training company near Old Street, London.
- Benefits: £28,000 salary, hybrid work, quarterly bonuses, and free Friday lunches.
- Other info: Full training provided with opportunities for professional growth.
- Why this job: Be part of an ambitious team and make a real impact on client success.
- Qualifications: 1-year account management or customer service experience required.
The predicted salary is between 28000 - 28000 £ per year.
Siren Training is seeking a proactive and relationship-focused Junior Account Manager to join our friendly, ambitious team and support our portfolio of clients. This is an exciting opportunity to join a growing Health and Safety Training company near Old Street, London. The successful candidate must be self-motivated, have strong organisational skills, and be able to prioritise effectively. They will manage an existing portfolio of clients, maintaining strong relationships while identifying opportunities to further support their training requirements.
Essential skills/experience of the Junior Account Manager:
- Account Management or customer service experience (1-year minimum)
- Excellent telephone manner
- Exceptional attention to detail, ensuring accurate CRM / data management and administration at all times
- Able to manage client communications efficiently, ensuring timely follow-up and resolution of requests
- Liaising with subcontractors and trainers to coordinate service delivery
- Managing subcontractor diaries and training schedules
- Team player with a positive attitude who will thrive in a small, friendly, energetic, and ambitious team
- Strong IT literacy, with confidence using CRM systems, Gmail applications, and other cloud-based software
Desirable skills/experience:
- Health and safety experience/qualifications/contacts
- Experience in a B2B customer service or account management environment
- Ability to identify opportunities for upselling and cross-selling services
- Ability to identify opportunities to grow client relationships and increase account value
- Experience coordinating training courses, consultancy services, or field-based personnel
- Positive attitude and good sense of humour
What We Offer:
- Salary of £28,000 PA
- Hybrid - 3 days in the office/2 days WFH
- Quarterly bonus based on performance
- Opportunity for professional growth and development
- Full training and support will be provided
- Free lunch on a Friday
We are looking for someone willing to hit the ground running and help us achieve our ambitious goals. If you feel you meet the above criteria of this Junior Account Manager role, then please apply now!
Locations
Junior Account Manager in Islington, Norfolk employer: Siren Training
Siren Training is an excellent employer that fosters a supportive and dynamic work environment in the heart of London, offering a competitive salary and hybrid working options. With a strong emphasis on professional growth, employees benefit from comprehensive training, quarterly performance bonuses, and a friendly team culture that encourages collaboration and innovation. Join us to make a meaningful impact while enjoying perks like free lunches and the opportunity to develop your career in the thriving health and safety training sector.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager in Islington, Norfolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siren Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siren Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Account Manager in Islington, Norfolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siren Training:Your cover letter is your chance to shine! Tell us why you want to work at Siren Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siren Training!
How to prepare for a job interview at Siren Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
