Reservations Supervisor

Who we are The Sutton Hotel Collection is part of Sir Richard Sutton Ltd, a family-owned business, where our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team. We give you the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together. The Opportunity Were looking for a capable and service-focused Reservations Supervisor to support the smooth daily running of our Central Reservations Department. This is a hands-on role for someone who enjoys supporting a team, solving problems, and delivering a professional guest experience across every enquiry and booking. Youll help coach colleagues, maintain high operational standards, and support revenue and conversion performance across the Sutton Hotel Collection. What Youll Be Doing Supervising the day-to-day activity of the Central Reservations team, ensuring enquiries are handled promptly, professionally, and in line with SRSL standards Acting as the first point of contact for team queries, escalating operational or performance matters where needed Supporting rota planning, absence cover, daily task allocation, an...