At a Glance
- Tasks: Welcome guests and ensure a smooth experience from check-in to check-out.
- Company: Join a vibrant team at Sircle Collection in the heart of London.
- Benefits: Enjoy bonus days off, gym access, and great discounts on hotel stays.
- Other info: Flexible shifts with opportunities for career growth across Europe.
- Why this job: Make guests feel at home while developing your hospitality skills.
- Qualifications: Experience in hospitality and strong communication skills are essential.
Salary: £28,200 per annum
Location: Sir Devonshire Square, City of London
Working Hours: Full time, average 40 hours per week (4 shifts on, 4 days off)
What You Can Look Forward To
- Extra time for you – Take up to 3 bonus days off every year (your birthday, moving day, and flex day)
- Mind & body perks – Local gym access and 24/7 EAP support line
- Financial wellbeing – Enhanced sick pay, retail discounts, and great rates on stays across Sircle Collection’s European hotels
- Feel‑good moments – Paid volunteer day and regular team socials
- Room to grow – Brilliant learning opportunities and career pathways across the UK and Europe
Your Role
- Welcome guests with a warm smile and ensure they feel at home from arrival to departure
- Keep things running smoothly at the front desk, from check‑ins and check‑outs to taking payments
- Be the go‑to person for local recommendations and guest requests, creating little moments of delight
- Take ownership of bookings and guest communication across platforms like Booking.com and Expedia
- Work closely with the team to keep things clear and under control – even when it gets busy
What We Are Looking For
- Experience in a front‑facing role within hospitality or a similar guest‑centric environment
- A friendly, professional communicator with solid spoken and written English
- Confidence using booking and front office systems such as Opera is a plus
- Someone who is organised, reliable, and takes pride in the details
- Flexible availability to work mornings, evenings, weekends, and holidays
We’re proud to be an equal opportunities employer. If you need adjustments to the process, email us at pc-uk@sirclecollection.com. Please note: You must have the right to work in the UK, as we are currently unable to sponsor visas.
Front Office Agent employer: Sir Hotels
Sircle Collection is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises employee wellbeing and growth. With benefits like extra days off, access to local gyms, and opportunities for career advancement across Europe, we ensure our Front Office Agents feel valued and supported. Join us to create memorable experiences for our guests while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sir Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sir Hotels
Don't be shy about reaching out to Sir Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sir Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sir Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
