At a Glance
- Tasks: Be the friendly face of Sipsmith, delivering exceptional customer service and hosting distillery tours.
- Company: Join Sipsmith, a pioneering gin brand with a rich heritage and vibrant culture.
- Benefits: Enjoy competitive pay, flexible working, private healthcare, and monthly free gin!
- Other info: Experience a dynamic workplace with great team events and career growth opportunities.
- Why this job: Make meaningful connections while sharing our passion for gin in a fun environment.
- Qualifications: Customer service skills and a positive, proactive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
At Sipsmith, we have always been fuelled by people, purpose and occasionally by gin. In 2009, the Sipsmith founders set out on a mission to bring gin back to its birthplace, London: to make it the way it used to be made, as it should be made. Since then, Sipsmith has grown by leaps and bounds, acquiring new sites, new stills, and recruiting new sippers around the world. In May 2021, we proudly became a B Corporation certified business and articulated our long-term sustainability strategy of “Crafting a Better Future”.
Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.
Term: Fixed term until 31st January 2025
Location: The Distillery, 83 Cranbrook Road, London W4 2LJ
Reports to: Senior Brand Activation & Experiences Manager
As our Customer Service & Distillery Tour Assistant you will play a key role as the first point of contact for all Sipsmith customers and visitors, while supporting the smooth running of the Distillery. You’ll be supporting our Tours & Customer Service team by crafting deeper relationships with our Sippers, guests, staff and neighbours, sharing our brand values, passion and character with visitors through all our platforms.
What You’ll Do- Customer Service
- Respond to customer enquiries through all of our consumer portals (Online & e-Commerce, Social, General Enquiries, Tours) via email and telephone.
- Support the team in ensuring that our consumer journey on all of our platforms delivers a 5-star experience and continuously work on improving them.
- Be a true ambassador for the brand and ooze your customer service skills across the business.
- Distillery Experiences
- Support the team in the management and delivery of the Sipsmith Distillery Tour Experience and be a host at the tour regularly (at least 1 x evening tour per week).
- Support the coordination of stock & asset management required to deliver flawless consumer tour experiences.
- Support the Customer Service team with the online tour and booking system and work with the provider when issues may occur.
- Support the Customer Service team in the effective management of third-party tour operators.
- Support the delivery of the Distillery tours promotional plan.
- Reception & Admin Support
- Support ad hoc marketing requests, team support and admin, as well as take part on Sipsmith activation events as required.
- Maintain a helpful & responsible presence at the Sipsmith Distillery gatehouse reception area when needed.
- Ensure guests/staff sign into the site and look after waiting visitors when working from the gatehouse.
- Customer service skills, with a flair for relationships and guest satisfaction.
- Experience or training in a similar role would be an advantage.
- Organised and able to manage time effectively with a huge amount of initiative.
- A positive, optimistic and can-do, problem-solving attitude.
- Proactive in dealing with visitors, customers and contractors on an individual basis.
- A personable team player who is ready to get stuck in and is equally happy working by themselves.
- Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith.
- Plate spinning brilliance.
- Competitive salary and bonus potential.
- Company pension scheme with 8% employer contribution.
- Flexible Working.
- Private Healthcare through Vitality with access to their Employee Assistance Programme (EAP).
- Monthly free Gin!
- 25 days holiday (plus bank holidays) (pro-rata’d for term).
- Access to financial well-being platform Bippit.
- Enhanced sick pay (including two mental health days a year).
- Enhanced parental leave (6 months fully paid leave for primary caregivers and 1 month for secondary).
- Quarterly company team days and monthly social events organised by our Ministry of Fun.
Please send your CV to ashley@sipsmith.com with the subject title ‘Customer Services & Distillery Tours Assistant’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form available from our website. Closing date for applications: Monday, 7 October 2024.
CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London employer: Sipsmith London
At Sipsmith, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity, autonomy, and purpose. As a member of our team, you'll enjoy competitive benefits including a generous pension scheme, private healthcare, and 25 days of holiday, all while working in the heart of London at our iconic distillery. Join us to not only craft exceptional gin but also to be part of a company committed to meaningful change and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London
✨Tip Number 1
Get to know Sipsmith! Dive into their story, values, and products. When you understand what makes them tick, you can tailor your conversations and show genuine enthusiasm during interviews or networking events.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Sipsmith. Personal connections can make all the difference!
✨Tip Number 3
Prepare for the interview by practising common questions and crafting your own stories that highlight your customer service skills. Remember, they want to see how you can bring your personality and passion to the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sipsmith family. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London
Some tips for your application 🫡
Craft Your Cover Letter:Your cover letter is your chance to shine! Make sure to explain why you're a perfect fit for Sipsmith and how your experience aligns with our values. Keep it personal and engaging – we want to see your passion for gin and customer service!
Tailor Your CV:Don’t just send the same CV to everyone! Tailor it to highlight your relevant skills and experiences that match the Customer Service & Distillery Tour Assistant role. Show us how your past roles have prepared you to be a true ambassador for Sipsmith.
Show Your Personality:We love a bit of character! Let your personality shine through in your application. Whether it's in your writing style or the examples you choose, we want to see the real you and how you can bring that energy to our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! Follow the instructions carefully, and don’t forget to include the Diversity & Inclusion monitoring form. We’re excited to hear from you!
How to prepare for a job interview at Sipsmith London
✨Know Your Sipsmith Story
Before heading into the interview, make sure you know the Sipsmith story inside out. Understand their mission, values, and what makes their gin special. This will not only show your enthusiasm but also help you connect with the interviewers on a personal level.
✨Show Off Your Customer Service Skills
As a Customer Service & Distillery Tour Assistant, you'll need to demonstrate your knack for building relationships. Prepare examples of how you've gone the extra mile for customers in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Be Ready to Talk Tours
Since you'll be hosting distillery tours, think about how you would engage visitors. Prepare to discuss how you would create an unforgettable experience for guests. Maybe even come up with a fun fact or two about gin that you could share during a tour!
✨Embrace the Team Spirit
Sipsmith values teamwork, so be ready to showcase your collaborative side. Share experiences where you worked well with others, especially in fast-paced environments. Highlight your ability to adapt and pitch in wherever needed, as this role requires a hands-on approach.
