At a Glance
- Tasks: Be the friendly face of Sipsmith, delivering exceptional customer service and hosting distillery tours.
- Company: Join Sipsmith, a pioneering gin brand with a rich heritage and vibrant culture.
- Benefits: Enjoy competitive pay, flexible working, private healthcare, and monthly free gin!
- Other info: Experience a dynamic workplace with great team events and career growth opportunities.
- Why this job: Make meaningful connections while sharing your passion for gin in a fun environment.
- Qualifications: Customer service skills and a positive, proactive attitude are essential.
The predicted salary is between 30150 - 36850 £ per year.
At Sipsmith, we have always been fuelled by people, purpose and occasionally by gin. In 2009, the Sipsmith founders set out on a mission to bring gin back to its birthplace, London: to make it the way it used to be made, as it should be made. Since then, Sipsmith has grown by leaps and bounds, acquiring new sites, new stills, and recruiting new sippers around the world. In May 2021, we proudly became a B Corporation certified business and articulated our long-term sustainability strategy of “Crafting a Better Future”.
Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.
Term: Fixed term until 31st January 2025
Location: The Distillery, 83 Cranbrook Road, London W4 2LJ
Reports to: Senior Brand Activation & Experiences Manager
As our Customer Service & Distillery Tour Assistant you will play a key role as the first point of contact for all Sipsmith customers and visitors, while supporting the smooth running of the Distillery. You’ll be supporting our Tours & Customer Service team by crafting deeper relationships with our Sippers, guests, staff and neighbours, sharing our brand values, passion and character with visitors through all our platforms.
What You’ll Do
- Customer Service
- Respond to customer enquiries through all of our consumer portals (Online & e-Commerce, Social, General Enquiries, Tours) via email and telephone
- Support the team in ensuring that our consumer journey on all of our platforms delivers a 5-star experience and continuously work on improving them
- Be a true ambassador for the brand and ooze your customer service skills across the business
- Distillery Experiences
- Support the team in the management and delivery of the Sipsmith Distillery Tour Experience and be a host at the tour regularly (at least 1 x evening tour per week)
- Support the coordination of stock & asset management required to deliver flawless consumer tour experiences.
- Support the Customer Service team with the online tour and booking system and work with the provider when issues may occur.
- Support the Customer Service team in the effective management of third-party tour operators
- Support the delivery of the Distillery tours promotional plan.
- Reception & Admin Support
- Support ad hoc marketing requests, team support and admin, as well as take part on Sipsmith activation events as required
- Maintain a helpful & responsible presence at the Sipsmith Distillery gatehouse reception area when needed.
- Ensure guests/staff sign into the site and look after waiting visitors when working from the gatehouse.
What You’ll Need
- Customer service skills, with a flair for relationships and guest satisfaction
- Experience or training in a similar role would be an advantage
- Organised and able to manage time effectively with a huge amount of initiative
- A positive, optimistic and can-do, problem-solving attitude
- Proactive in dealing with visitors, customers and contractors on an individual basis
- A personable team player who is ready to get stuck in and is equally happy working by themselves
- Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
- Plate spinning brilliance
What We Can Offer You
- Competitive salary and bonus potential
- Company pension scheme with 8% employer contribution.
- Flexible Working
- Private Healthcare through Vitality with access to their Employee Assistance Programme (EAP)
- Monthly free Gin!
- 25 days holiday (plus bank holidays) (pro-rata’d for term)
- Access to financial well-being platform Bippit
- Enhanced sick pay (including two mental health days a year)
- Enhanced parental leave (6 months fully paid leave for primary caregivers and 1 month for secondary)
- Quarterly company team days and monthly social events organised by our Ministry of Fun
How To Apply
Please send your CV to ashley@sipsmith.com with the subject title ‘Customer Services & Distillery Tours Assistant’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form available from our website. Closing date for applications: Monday, 7 October 2024.
CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London employer: Sipsmith London
At Sipsmith, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and passion for gin come together. As a Customer Service & Distillery Tour Assistant, you'll enjoy competitive benefits including flexible working, private healthcare, and generous holiday allowances, all while being part of a team that values personal growth and community engagement. Join us in our mission to craft a better future and be a part of a legacy that celebrates craftsmanship and exceptional customer experiences right in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sipsmith London.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sipsmith London. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CLOSED: Customer Service & Distillery Tour Assistant (Fixed Term) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sipsmith London.
How to prepare for a job interview at Sipsmith London
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sipsmith London's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sipsmith London offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
