Litigation Support Assistant – Claimant Personal Injury in Newcastle upon Tyne

We are a full-service law firm based in Newcastle upon Tyne serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high quality partner-led advice with exceptional personal service.

Our team of over 230 colleagues includes 40 partners, 120 fee-earners and 70 people in business services roles. Our client base includes large companies, owner managed businesses, healthcare professionals, leisure operators and rural businesses.

With a history stretching back over 125 years, we recognise the importance the contribution that businesses like ours should and can have on the local community and we, therefore, encourage our partners and employees to get involved and give back to the local community in which we live and work.

Our vision is to set the standard for legal excellence and in doing so, to become the law firm of choice for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our clients’ needs, take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. It is by remaining true to our values that we will achieve our vision. This is what we value most:

• Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.
• Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. Through hard work and commitment, we aim to develop long-term relationships with all our clients, taking pride in the value that we add.
• Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted adviser to our clients, often over several generations, and continually strive to ensure that our clients’ interests come first and foremost.
• Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you. Please read on!

• Assisting claims handlers with various aspects of case preparation including obtaining, collation and sorting of medical records
• Organising all aspects of case meetings and conferences (and liaising with various third parties for this purpose);
• Liaising with clients, witnesses and various professionals (including Counsel, Experts and Case Managers/Therapists),
• Assisting with obtaining straight forward liability and quantum investigations (including collation of police records, medical, therapy, employment and case management documentation, schedules and related documents
• Assisting other team members and applying a proactive approach on a case-by-case basis to achieve the very best outcome for the client, and ensuring compliance with Court timetables
• Maintaining accurate administrative records of ongoing files in accordance with stipulated criteria
• Handling invoices from various sources, principally rehabilitation providers and dealing with payment, maintaining schedules and supporting case handlers in relation to available funds for ongoing rehabilitation
• Handling payments in and out in relation to costs and compensation, checking disbursements, checking fixed cost sum calculations
• Assisting with file opening and file closure procedures
• Telephone calls with clients and other third-party professionals

Requirements

The ideal candidate will exhibit a high degree of organisation and flexibility; together with an ability to follow detailed instructions without close supervision. In addition, they will be able to manage a shared email in box and tasks diary and to prioritise work. They will be able to cope well under pressure and work to strict deadlines. They will need to work well in a team.

Good communication, organisational and IT skills are essential. Attention to detail and a good work ethic are also necessary, as well as a willingness to cover a variety of tasks. Work outside of core hours may be required on occasion.

You will need to enjoy interacting with other people and have excellent client care skills.

A competitive salary is available, along with a firm bonus scheme. You can see an overview of the benefits by using the link: Sintons Employment Benefits Package . Opportunities are also available for career progression.

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