Credit Controller in Newcastle upon Tyne

We are a full-service law firm based in Newcastle upon Tyne serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high quality partner-led advice with exceptional personal service.

Our team of over 230 colleagues includes 40 partners, 121 fee-earners and 70 people in business services roles. Our client base includes large companies, owner managed businesses, healthcare professionals, leisure operators and rural businesses.

With a history stretching back over 125 years, we recognise the importance the contribution that businesses like ours should and can have on the local community and we, therefore, encourage our partners and employees to get involved and give back to the local community in which we live and work.

Our vision is to set the standard for legal excellence and in doing so, to become the law firm of choice for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our clients’ needs, take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. It is by remaining true to our values that we will achieve our vision. This is what we value most:

• Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.
• Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. Through hard work and commitment, we aim to develop long-term relationships with all our clients, taking pride in the value that we add.
• Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted adviser to our clients, often over several generations, and continually strive to ensure that our clients’ interests come first and foremost.
• Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you. Please read on!

We are looking to recruit an experienced Credit Controller to join our busy collections team. The role will involve the delivery of support to the Head of Debt Recovery and to provide important management information and analysis to a broad range of users throughout the firm. An important aspect of the role is managing the interaction with clients, who range from individuals to corporates, as well as working closely with fee earners, many of whom have long established client relationships.

• Responsible for chasing and collection of overdue invoices
• Handling a large volume of communications including phone calls and emails
• Proactively speak with clients to establish their reasons for non-payment
• Administrative duties to process statements and payment reminders
• Providing timely management information and reconciliations to enable prompt decision making
• Preparation of regular reports for management and distribution to fee earners
• Managing the Inbox for the collections team
• Dealing with invoice queries and working with Fee Earners to resolve client disputes
• Support the Billing Coordinator where necessary.

Requirements

The ideal candidate will be highly organised and have experience in credit control procedures. They will be numerate, able to manage multiple priorities effectively, and capable of working independently in a fast-paced environment.

Candidates must demonstrate experience of managing a diverse debtor ledger and dealing directly with clients in a professional manner. Strong IT skills are essential, including advanced knowledge of Microsoft Excel and the ability to analyse data, create reports, utilise complex formulas and functions, and manage large datasets with accuracy and attention to detail.

The successful candidate will be comfortable handling a varied and demanding workload, displaying confidence, persistence and resilience while remaining calm and professional under pressure. They should be able to communicate effectively by telephone and maintain a composed approach when dealing with challenging situations.

The role requires strong verbal and written communication skills, as it involves a high level of collaboration with colleagues, clients and other intermediaries.

We are seeking a candidate with excellent written communication skills who can produce clear, accurate and professional correspondence. They should be able to adapt their communication style to suit different audiences while maintaining a consistently high standard of professionalism and accuracy.

Candidates should be comfortable undertaking routine administrative duties associated with credit control, including issuing regular payment reminders, reminder letters and emails, monitoring accounts, updating account records, diarising actions, and ensuring all accounts are progressed in accordance with agreed procedures.

Knowledge of the debt recovery protocols and procedures would be an advantage.

A competitive salary is available, along with a firm bonus scheme. You can see an overview of the benefits by using the link: Sintons Employment Benefits Package . Opportunities are also available for career progression. We welcome applications from both full-time and part-time candidates.

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