At a Glance
- Tasks: Lead customer onboarding and implementation of our innovative estates management platform.
- Company: Join SINGU, a fast-scaling tech company transforming real estate operations.
- Benefits: Competitive salary, remote work flexibility, and a collaborative culture.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Make a real impact in the real estate industry while managing exciting technical projects.
- Qualifications: Experience in technical implementation and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
About SINGU
At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.
About The Role
We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM, our estates management platform, for our UK customer base. We're bolstering the team ahead of a high volume of upcoming implementations. In this role, you'll be the technical expert who bridges the gap between sales and Customer Success – owning the customer journey from pre-sales through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges, and being the linchpin between our commercial and delivery teams, this is the opportunity for you!
Where will you be based?
This role is remote within the UK, and the Cardiff area is our preference. If you're near Cardiff, we'd ask you to co-locate with the team around once a week; if you're based elsewhere in the UK, we bring the team together in person roughly once a quarter. Our projects can be delivered remotely, but we travel to client sites where it's beneficial for the customer — expect an average of about one trip a month, so you'll need to be open to travel.
What you'll be doing:
- Lead customer onboarding and implementation – own the technical deployment of Micad FM for UK customers, configuring solutions to meet their specific requirements, delivering training, and ensuring successful go-live.
- Act as a technical advisor and product expert – develop deep knowledge of Micad FM to guide customers through complex configurations, troubleshoot technical issues, demonstrate ROI, and identify opportunities to expand usage across their organisation.
- Drive revenue growth and expansion – lead technical product discovery and demonstrations with Sales to scope additional modules, integrations, and services that deliver value.
- Conduct strategic Success Planning – lead Success planning sessions with key accounts, demonstrating measurable outcomes and ensuring alignment between customer objectives and our solutions.
- Work cross-functionally – partner with Sales, Customer Success, Product and Engineering to deliver a joined-up customer experience, provide product feedback, and advocate for customer needs internally.
- Build the team and the playbook – work with our implementation lead to develop repeatable delivery processes, mentor colleagues, and help shape a high-performing implementation function as we scale.
What We're Looking For:
- Technical implementation experience – you have a proven track record in implementation, technical account management, or solutions consulting roles (ideally in SaaS, PropTech, CAFM, or B2B software), with the ability to configure and deploy software solutions.
- Sales acumen and commercial awareness – you understand the customer lifecycle, can articulate ROI, and work collaboratively with sales teams to drive revenue growth.
- Strong technical aptitude – you're comfortable learning complex software platforms, troubleshooting issues, and training end-users on best practices.
- Excellent communicator and relationship builder – you can translate technical concepts into business value, build trust with stakeholders at all levels, and navigate complex organisational dynamics.
- Data-driven and technically proficient – you're comfortable with CRM software (e.g., HubSpot, Zoho), project management tools (e.g., Jira), and analysing customer data to drive decisions and demonstrate value.
What Success looks like in this role
You'll be measured on implementation completion rates, time to value, and the quality of technical engagement that moves deals to closed won.
Who you'll be working with and reporting to
You'll report to our Solutions and Implementation Team Lead and work closely with our Sales, Product, and Customer Success teams across SINGU. Our teams are highly collaborative and dedicated to delivering exceptional customer experiences and growth.
Why join SINGU?
Permanent contract with a competitive yearly salary, based on your experience. A collaborative, no-micromanagement culture — we trust you to deliver. Part of a fast-scaling, international group redefining how real estate is managed. Private equity-backed and a year into a three-to-five-year investment horizon — fast-paced, target-driven, with the budget and autonomy already in place to deliver. Genuine scope to put your mark here — as the team scales, you'll help shape how we deliver and progress quickly with it. Real ownership from day one — you'll lead technical implementations end to end, from sale through to successful go-live. A pivotal moment to join — we’re taking service delivery to the next level and looking for people ready to get stuck in and make a real impact.
Solutions and Implementation Manager in Cardiff employer: SINGU
At SINGU, we pride ourselves on being an exceptional employer that fosters a culture of adaptability, collaboration, and client focus. Our team enjoys competitive salaries, performance-related bonuses, and direct access to executive leadership, all while working in a dynamic environment that encourages professional growth and innovation. Join us in redefining the retail property landscape and make a meaningful impact across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Implementation Manager in Cardiff
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like SINGU.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like SINGU? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit SINGU's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Solutions and Implementation Manager in Cardiff
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Solutions and Implementation Manager role at SINGU, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at SINGU
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where SINGU operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to SINGU. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at SINGU.
