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- Tasks: Lead software implementations and drive enterprise-level rollouts for our innovative Micad Pro platform.
- Company: Join SINGU, a fast-scaling tech company transforming real estate operations across Europe.
- Benefits: Competitive salary, clear career progression, and a collaborative culture without micromanagement.
- Other info: Exciting opportunity to shape the future of property management with a supportive team.
- Why this job: Make a real impact in the real estate industry while growing your skills in a dynamic environment.
- Qualifications: Experience in software implementation, strong technical skills, and a proactive ownership mindset.
The predicted salary is between 35000 - 40000 £ per year.
About SINGU
At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.
About the role
We are looking for a high-performing Software Implementation Coordinator to join our Customer Experience team dedicated to Micad Pro platform. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment. This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to our customers — not just execute. This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and is ready to step up, take on more responsibility, and grow fast in a scaling business.
Location: Cardiff-based, remote (to be able to meet with the team from time to time), with regular travel across the UK for on-site customers visits.
Responsibilities
- Own end-to-end customer implementations – lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
- Drive enterprise-level rollouts – work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
- Be the technical authority on Micad Pro – develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
- Lead strategic Success Planning – hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
- Act as a bridge between customer and product – work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform.
What You Will Bring to the Team
- Proven implementation track record – you have successfully delivered software implementation or solutions delivery projects — ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
- Strong technical aptitude and intellectual curiosity – you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out.
- Strategic thinking, not just execution – you understand the customer's broader goals and connect your work to their business outcomes. You ask why, not just how.
- Ownership mindset – you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
- Exceptional communication skills – you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation.
- Organised, detail-oriented, and proactive – you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
- Comfortable with key tools – HubSpot, Vitally, Jira, or similar. You are data-driven and confident reporting on progress with clarity.
- Hungry to grow – you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role. This is not a holding position for you — it is a launchpad.
What does success look like
- High-quality, on-time implementations.
- Customers who see value fast.
- Satisfaction scores that reflect the standard we hold ourselves to.
- And a clear trajectory toward a senior implementations role.
Why join SINGU?
- Permanent contract with competitive yearly salary range of 35,000 – 40,000£.
- A clear path to a senior implementations role — this is a place where performance is noticed and rewarded.
- A collaborative, no-micromanagement culture — we trust you to deliver.
- Part of a fast-scaling, international group redefining how real estate is managed.
If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.
Software Implementation Coordinator in Cardiff employer: SINGU
Contact Detail:
SINGU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Implementation Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Software Implementation Coordinator role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how you've tackled challenges. Make sure they see your strategic thinking and ownership mindset in action.
✨Tip Number 3
Tailor your approach! Research SINGU and understand their mission and values. When you speak to them, align your experiences with what they’re looking for in a Software Implementation Coordinator. Show them you’re not just another candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the SINGU team and contributing to their growth.
We think you need these skills to ace Software Implementation Coordinator in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to make an impact in the real estate industry with us.
Tailor Your Experience: Make sure to highlight your relevant experience in software implementations. We’re looking for someone who can take ownership and drive results, so connect your past achievements to what we’re doing at SINGU.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with our needs. Remember, we want to understand your value quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SINGU.
How to prepare for a job interview at SINGU
✨Know the Product Inside Out
Before your interview, make sure you dive deep into the Micad Pro platform. Understand its features, benefits, and how it serves customers in the real estate sector. This knowledge will help you demonstrate your technical aptitude and show that you're ready to be the authority on the product.
✨Showcase Your Implementation Experience
Prepare specific examples from your past roles where you've successfully delivered software implementations. Highlight your ownership mindset by discussing challenges you faced and how you overcame them. This will illustrate your ability to manage complex projects and drive enterprise-level rollouts.
✨Think Strategically About Customer Outcomes
During the interview, focus on how your work connects to broader customer goals. Be ready to discuss how you can help clients unlock real value, not just check boxes. This strategic thinking is crucial for the role and will set you apart from other candidates.
✨Communicate Clearly and Confidently
Practice translating technical jargon into plain language. You’ll need to build trust with senior stakeholders, so being able to communicate complex ideas simply is key. Use your communication skills to demonstrate how you can bridge the gap between customers and the product team.