At a Glance
- Tasks: Manage customer relationships and ensure success with our innovative Micad platform.
- Company: Join SINGU, a fast-scaling tech company transforming real estate operations.
- Benefits: Enjoy a competitive salary, flexible work culture, and growth opportunities.
- Other info: Work remotely with a collaborative team dedicated to exceptional customer experiences.
- Why this job: Make a real impact in customer success and shape the future of property management.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
About SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.
Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.
We're looking for a Customer Success Manager to join our Customer Experience team at SINGU, managing our UK customers on our Micad product. You'll work closely with those customers, making sure they thrive and grow with the platform as we scale our portfolio. If you're excited about building relationships, solving problems, and being the driving force behind customer retention, expansion, and overall success - this is the opportunity for you!
This role is based remotely in the UK (Cardiff area preferred), with travel across the UK for on-site customer visits.
What you’ll be doing as a Customer Success Manager on Micad at SINGU:
- Own the customer relationship and experience – be the strategic partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad.
- Conduct strategic account management – lead regular check-ins, business reviews, and performance assessments with key accounts, ensuring alignment between customer objectives and our solutions.
- Become a product expert – develop deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities.
- Work cross-functionally – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the voice of the customer internally and advocating for improvements that enhance user experience.
- Shape the future of CX at SINGU – help us build a Customer Success team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change.
What We're Looking For:
- Proven customer success experience – you have a track record in customer success, account management, or similar client-facing roles (ideally in SaaS, technology, or B2B), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do.
- Excellent communicator and relationship builder – you're empathetic, connect easily with people, build trust quickly, and can translate complex ideas into clear guidance.
- A growth mindset with contagious energy – you thrive in fast paced environments, and are always looking for ways to improve both yourself and how we do things.
- Goal driven and self-motivated – you don't wait for tasks; you create them and chase them down. You take full ownership of your work.
- Data-driven and technically proficient – you're comfortable with CRM software (e.g., Vitally, Jira, Zoho) and customer success tools, can analyse customer metrics to drive improvements.
You'll report to our Head of Customer Success, and work closely with teams in sales, product and marketing across the wider SINGU group. Our teams are highly collaborative and dedicated to delivering an exceptional customer experience.
Why join SINGU?
- Permanent contract with competitive yearly salary up to £65,000, based on your experience.
- A collaborative, no-micromanagement culture — we trust you to deliver.
- Part of a fast-scaling, international group redefining how real estate is managed.
If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.
Customer Success Manager (UK) in Cardiff employer: SINGU
SINGU is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Altrincham. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and the chance to make a significant impact in the real estate sector through our AI-driven B2B SaaS platform. Our commitment to data-driven decision-making ensures that every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (UK) in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SINGU. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SINGU before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (UK) in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SINGU:Your cover letter is your chance to shine! Tell us why you want to work at SINGU specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SINGU!
How to prepare for a job interview at SINGU
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
