At a Glance
- Tasks: Manage customer relationships and ensure their success with our innovative Micad platform.
- Company: Join SINGU, a fast-growing tech company transforming real estate operations.
- Benefits: Competitive salary, flexible remote work, and a collaborative culture.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Make a real impact in customer success and shape the future of our services.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
About SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.
Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.
We're looking for a Customer Success Manager to join our Customer Experience team at SINGU, managing our UK customers on our Micad product. You'll work closely with those customers, making sure they thrive and grow with the platform as we scale our portfolio. If you're excited about building relationships, solving problems, and being the driving force behind customer retention, expansion, and overall success - this is the opportunity for you!
This is a pivotal moment to join. We're investing heavily in transforming the customer experience and taking our service delivery to the next level, and you'll be at the forefront of it - working directly with customers to understand their evolving needs, championing their success, and driving the improvements that matter. This isn't just about maintaining relationships; it's about shaping how we support and empower our customers.
This role is based remotely in the UK (Cardiff area preferred), with travel across the UK for on-site customer visits. This is a fixed-term maternity cover position for approximately 14 months, with the possibility of extension depending on business needs.
What you'll be doing as a Customer Success Manager on Micad at SINGU:
- Own the customer relationship and experience – be the strategic partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad.
- Conduct strategic account management – lead regular check-ins, business reviews, and performance assessments with key accounts, ensuring alignment between customer objectives and our solutions.
- Become a product expert – develop deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities.
- Work cross-functionally – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the voice of the customer internally and advocating for improvements that enhance user experience.
- Shape the future of CX at SINGU – help us build a Customer Success team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change.
What We're Looking For:
- Proven customer success experience – you have a track record in customer success, account management, or similar client-facing roles (ideally in SaaS, technology, or B2B), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do.
- Excellent communicator and relationship builder – you're empathetic, connect easily with people, build trust quickly, and can translate complex ideas into clear guidance.
- A growth mindset with contagious energy – you thrive in fast paced environments, and are always looking for ways to improve both yourself and how we do things.
- Goal driven and self-motivated – you don't wait for tasks; you create them and chase them down. You take full ownership of your work.
- Data-driven and technically proficient – you're comfortable with CRM software (e.g., Vitally, Jira, Zoho) and customer success tools, can analyse customer metrics to drive improvements.
You'll report to our Head of Customer Success, and work closely with teams in sales, product and marketing across the wider SINGU group. Our teams are highly collaborative and dedicated to delivering an exceptional customer experience.
Micad is a property management platform that has pioneered the market since 1987, combining over 38 years of deep industry expertise with innovative thinking to digitise and transform estates across healthcare, education, and commercial real estate sectors.
The Micad platform unifies Space, Asset, Resource, and Compliance management, empowering smarter, faster decisions across every level of estate operations.
In 2025, Micad joined SINGU, a leading provider of CAFM software, as part of the group, bringing two trusted platforms together to accelerate innovation and deliver even greater value to our customers. Micad continues as a distinct product within the SINGU portfolio, and this role is dedicated to it.
Why join SINGU?
- Fixed-term maternity cover contract (approximately 14 months) with the possibility of extension depending on business needs, and a competitive yearly salary up to £55,000, based on your experience.
- A collaborative, no-micromanagement culture — we trust you to deliver.
- Part of a fast-scaling, international group redefining how real estate is managed.
If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.
Customer Success Manager – 14-Month FTC (UK) in Cardiff employer: SINGU
SINGU is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Altrincham. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and the chance to make a significant impact in the real estate sector through our AI-driven B2B SaaS platform. Our commitment to data-driven decision-making ensures that every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – 14-Month FTC (UK) in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SINGU.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SINGU. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager – 14-Month FTC (UK) in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SINGU.
How to prepare for a job interview at SINGU
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SINGU's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SINGU offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
