At a Glance
- Tasks: Lead a team to deliver innovative property management solutions and ensure customer satisfaction.
- Company: Join SINGU, a rapidly growing tech company transforming real estate operations across Europe.
- Benefits: Remote work, professional development, and the chance to make a real impact.
- Other info: Opportunity for significant career growth in a dynamic, supportive environment.
- Why this job: Be at the forefront of innovation in real estate and shape a high-performing team.
- Qualifications: Experience in team leadership and technical implementation in SaaS or PropTech.
The predicted salary is between 60000 - 80000 £ per year.
About SINGU
At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.
Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.
Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.
If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.
About The Role
We’re looking for a Solutions and Implementation Team Lead to join our Customer Experience team, taking ownership of a team of 6–8 specialists and driving the delivery of all Micad/SINGU (Hard FM) implementations across our UK customer base. In this role, you’ll be both a hands-on leader and a strategic contributor. Building team capability, acting as the senior escalation point for complex projects, and playing a key role in shaping how our delivery function scales for the future.
What you'll be doing as Solutions and Implementation Team Lead:
- Own the delivery of all Micad/SINGU projects - take full accountability for the end-to-end delivery of the team’s project portfolio, ensuring consistent quality, on time delivery, and customer satisfaction across every implementation.
- Lead, manage and develop a team of implementation specialists - set clear goals, provide regular coaching and feedback, creating an environment where individuals are empowered to perform at their best.
- Lead customer onboarding and implementation - own the technical deployment of Micad & SINGU products for UK customers, configuring solutions to meet their specific requirements, delivering training, and ensuring successful go live.
- Act as a technical advisor and product expert - develop deep knowledge of our platform to guide customers through complex configurations, troubleshoot technical issues, demonstrate ROI, and identify opportunities to expand usage across their organisation.
- Conduct strategic Success Planning - lead Success planning sessions with key accounts, demonstrating measurable outcomes and ensuring alignment between customer objectives and our solutions.
- Work cross-functionally - collaborate seamlessly with Sales, Customer Success, Product and Engineering to deliver seamless customer experiences, provide product feedback, and advocate for customer needs internally.
- Act as the senior escalation point for projects - step in decisively when complex issues arise, providing clear direction and resolution for both internal teams and customers, ensuring escalations are handled quickly and professionally to protect relationships and delivery outcomes.
- Drive professional development across the team - identify individual strengths and development needs, build personal development plans, and champion learning pathways that grow both technical expertise and broader professional skills within the team.
- Contribute strategically to the scalability of the team - work closely with senior leadership to define how the implementations function grows, including team structure, resourcing models, tooling, and process frameworks that enable the team to scale effectively as the business expands.
What We're Looking For:
- People leadership - you have demonstrable experience leading and managing a team, with a track record of building high performing, motivated teams.
- Commitment to professional development - you invest in your team’s growth, actively coaching individuals to reach their potential.
- Delivery ownership and escalation management - you take full accountability for your team’s project portfolio and are comfortable stepping in as the senior point of escalation.
- Strategic thinking and scalability mindset - you think beyond the day-to-day and contribute meaningfully to how the team evolves.
- Technical implementation experience - you have a proven track record in implementation, technical account management, or solutions consulting roles.
- Strong technical aptitude - you're comfortable learning complex software platforms, conducting technical demonstrations and troubleshooting issues.
- Excellent communicator - you can translate technical concepts into business value, build trust with stakeholders at all levels.
- Data-driven and technically proficient - you're comfortable with CRM software and project management tools.
What Success looks like in this role:
Success in this role will be measured by your ability to build and sustain a high performing team that delivers consistently outstanding results. Performance indicators will centre on team engagement and development, on time project delivery rates, customer satisfaction across the Micad/SINGU (Hard FM) portfolio, quality of escalation management, and your contribution to the strategic scalability of the function.
Where will you be based? This role is based remotely in the UK, with regular travel across the UK for on-site customer visits.
If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.
Solutions and Implementation Team Lead in Altrincham employer: SINGU
At SINGU, we pride ourselves on being an exceptional employer that fosters a culture of adaptability, collaboration, and client focus. As a Solutions and Implementation Team Lead, you'll have the opportunity to lead a dynamic team while driving impactful projects in a rapidly growing environment. With a strong commitment to professional development and a focus on delivering excellence, you'll be empowered to shape the future of our implementations function and make a meaningful difference in the real estate industry.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Implementation Team Lead in Altrincham
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like SINGU.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like SINGU? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit SINGU's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Solutions and Implementation Team Lead in Altrincham
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Solutions and Implementation Team Lead role at SINGU, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at SINGU
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where SINGU operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to SINGU. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at SINGU.
